Field Service Tech

Ingersoll Rand Careers•Strathroy-Caradoc, ON

9d•Onsite

About The Position

The Field Service Technician will be responsible for providing after-hours call-out assistance, conducting overnight field trips for service breakdowns, maintenance, and customer support. This role involves promoting preventative maintenance plans, providing technical support, completing documentation, and achieving productivity targets. The technician will also ensure company equipment is maintained and contribute to the training and support of colleagues. Additionally, the role requires installing, repairing, and maintaining compressors, coordinating with the service business team, and performing technical preventative maintenance. A strong focus on health, safety, and environmental compliance is essential, including conducting risk assessments, ensuring safety compliance, and promoting incident reporting. The technician will also be responsible for submitting risk assessments, job safety analyses, and daily timesheets.

Requirements

Knowledge of Compressors or similar is essential.
Ability to converse and communicate Technical and Product information to Customers internal and external.
Intermediate Computer Skills (Word, Excel & PowerPoint).
Demonstrated Analytical and problem solving skills.
Problem solving and able to determine root cause.
Organised self starter.
Trade Qualifications Cert III – Fitter and Turner with a minimum of 5 years Maintenance experience.

Responsibilities

Provide after hours call out assistance and call back availability when rostered on duty.
Conduct overnight field trips to service breakdowns, maintenance and customer support.
Promote and sign up medium to long-term customers under the Air Cover preventative maintenance plans.
Provide Customer support (internal and external) for the assigned equipment.
Complete all documentation and administrative requirements.
Pass sales leads onto sales staff.
Achieve weekly and monthly productivity targets.
Ensure company owned equipment & premises are kept in a clean, presentable and serviceable condition.
Train, Support, coach and Mentor new and existing colleagues.
Install, repair and maintain the range of Compressors.
Contribute to the co-ordination, support and day to day running of the GD Service Business Team.
In the event of a breakdown, test the equipment/system and carryout fault finding and repairs.
Carry out technical preventative maintenance and general service work.
Ensure that sites where servicing is performed are left clean and tidy.
Conduct the risk assessment and ensure the working environment is safe at all times and activities conducted are safe and don't harm self or other employees or customer employees.
Maintain Safety compliance with the relevant legislation and regulations.
Eliminate risks in the working environment by conducting housekeeping, and working with the Customer’s line manager to eliminate or at least mitigate the hazards before commencing work.
Promote and support the reporting of incidents such as near miss, accident or equipment damage using the reporting system.
Participate and conduct safety audits for assigned areas.
Submit all the risk assessments and Job safety analysis within 48 hours of being completed.
Submit timesheets daily of hours worked, work conducted, location and the job number.
Other responsibilities as assigned or required.