Field Service Tech

Federal Mfg•Waukesha, WI

4d•Onsite

About The Position

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you. At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey. Do we have your attention? Keep reading. Do you love to travel? Passionate about serving as a brand ambassador? Feel fulfilled by solving technical challenges? Our field service team specializes in keeping our machine performance strong. Our team is dedicated to staying calm while acting quickly, finding solutions, and exceeding customer expectations. Federal is looking for a new Field Service Technician to join their Service team. In this role, you will provide technical support to customers throughout the life of a machine. You will provide advice and physical assistance to the customer in identifying problems associated with the operation of Federal equipment, as well as offer innovative solutions to make the customer’s operation function more efficiently and economically. ProMach offers rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you are energized by providing best-in-class customer experiences and strive for advanced technical skills, we want to talk to you. Federal is looking for a new Field Service Technician to join their Service team. In this role, you will provide technical support to customers throughout the life of a machine. You will provide advice and physical assistance to the customer in identifying problems associated with the operation of Federal equipment, as well as offer innovative solutions to make the customer’s operation function more efficiently and economically. ProMach may not be a brand you see on store or pharmacy shelves, but we are integral to your daily life, powering the processing and packaging machines behind consumer goods, food and nutrition, health, and everyday products. At ProMach, we are committed to responsibility, honesty, safety, and helping you grow. We seek individuals eager to shine—whether creative, strategic, technical, or persuasive—offering opportunities to shape your career in exciting directions. You’ll be challenged and rewarded, making an impact on our customers' performance while helping to build the future of packaging innovation. Our mission—to help customers protect their reputations and grow consumer trust—along with our core values, drives us to perform with passion, accountability, and proactive problem-solving. We emphasize collaboration and innovation, where every employee and voice matters, ensuring consistency and excellence in everything we do. When you join our team, you're not just taking a job; you're becoming part of something that lasts.

Requirements

Associates Degree in Electromechanical, or comparable working experience
4+ years’ experience in technical support of an electromechanical product/system, preferably coupled with formal technical training
Electromechanical experience and skills
Demonstrated ability to accurately use a variety of precision measuring instruments
Proven ability to read and understand complex engineering designs, including wiring schematics
Strong communication skills, both written and verbal
Problem-solver with strong independent judgment skills
Track record of successfully multitasking to meet timelines on deliverables
Ability to travel domestically and internationally up to 85%

Nice To Haves

PLC programming skills is a plus

Responsibilities

Install, integrate, repair, and troubleshoot machinery of a complex and involved design
Ensure all established inspection, testing, quality, and operating specifications are met
Direct customer’s personnel during plant machinery installations and integrations, as well as servicing (repair and/or troubleshooting)
Identify and correct hardware or software discrepancies
Identify new product opportunities and make recommendations for product improvements
Review customers’ parts inventory, advise customers of necessary parts that should be included in customer stock
Work from complex engineering drawings and specifications, detailed written and/or verbal instructions, handbooks, manuals, etc.
Support Aftermarket team by receiving and responding to customer telephoned technical inquiries
Function as a technical resource for Sales Representatives and the Engineering Design team to address and resolve inquiries and problems related to installation/integration or repair
Prepare trip reports that update the company on status and condition of installed equipment and additional equipment/parts opportunities