Field Service Tech III (Classified)

BAE Systems•Westminster, CO

9d•$57,319 - $91,710•Onsite

About The Position

BAE Systems Space and Mission Systems is hiring a classified Field Service Technician to provide on-site information technology support primarily at its Broomfield and Boulder, Colorado locations. The technician serves as a primary point of contact for customers needing help with computer software, hardware, networking, and desk phones, delivering support in a fast-paced environment. The role provides end-user assistance with installation and troubleshooting, documents and tracks work through an online ticketing system, and diagnoses issues through root-cause analysis or escalation according to established service-level agreements. The technician also manages workstation moves and equipment changes, configures new computers, supports lifecycle upgrades and replacements, and assists with VoIP phones, Cisco Call Manager, and printers. The position requires on-site work five days during each normally scheduled workweek, with possible travel and local commuting between company campuses and other locations. Work may take place in an office, laboratory, cleanroom, or production floor. Occasional after-hours or surge support and participation in a scheduled on-call rotation are required. The technician must maintain a regular and predictable schedule and build effective working relationships across the department and company.

Requirements

High school diploma and at least 2 years of related experience; higher-level degrees may substitute for additional years of experience, and related certifications may count toward years of experience. Related technical experience may be considered in lieu of education.
Degree, if applicable, must be from an institution accredited by an agency recognized by the US Secretary of Education or US Department of Education.
Current, active TS/SCI security clearance and ability to obtain and maintain a TS/SCI Polygraph.
Basic networking troubleshooting skills.
Working knowledge and experience with Windows 11, MS Office products, SCCM/MDT, and Active Directory.
Experience using online ticketing systems.
Experience using remote application software to provide service to users.
Experience imaging computers and adding computers to a domain.
Ability to work well with others in a collaborative team environment.
Quality customer service skills and a proactive approach to problem resolution.
Excellent communication skills.
Ability to drive between multiple local-area sites in Broomfield and Boulder, Colorado.
Ability to occasionally travel out of state on special assignments.

Nice To Haves

Current CI Poly.
Current Sec+ or similar industry certification.
Current 8570 DoW certification.

Responsibilities

Provide end-user technical support for installation and troubleshooting of hardware, software, and networking components, documenting and tracking work in an online ticketing system.
Respond to and resolve technical support phone calls promptly and professionally.
Perform root-cause analysis to diagnose and resolve technical issues, or route them through proper escalation channels in accordance with established SLAs.
Troubleshoot account-related issues, including password resets and access problems, and support users at every level of the organization.
Manage and facilitate end-user hardware moves, adds, and changes.
Configure new computers and coordinate workstation upgrades and replacements according to the established lifecycle model.
Support VoIP phones and Cisco Call Manager configuration, and resolve printer issues.
Provide occasional after-hours or surge support and participate in a scheduled on-call rotation.
Maintain a regular and predictable work schedule.
Establish and maintain effective working relationships within the department, Strategic Business Units, Strategic Capabilities Units, and the company.
Interact appropriately with others to maintain a positive and productive work environment.
Perform other duties as necessary.