Field Service Tech III
About The Position
BAE Systems Space and Mission Systems is seeking a classified Field Service Technician to provide on-site IT support, primarily at locations in Broomfield and Boulder, Colorado. The technician serves as a primary contact for customers who need assistance with computer software, hardware, network-related issues, and desk phones. The role involves working directly with customers in a fast-paced environment and calls for strong communication and customer service skills, along with advanced technical knowledge of PC software, networking, and hardware. The position is part of the Operations Strategic Capabilities Unit, which supports business and program execution through strategic capital investments, industrial operations, supply chain operations, manufacturing and test operations, and facilities management. Work is performed on-site five days each normally scheduled week. Travel or local commuting between company campuses and other locations may be required. The work environment may include an office, laboratory, cleanroom, or production floor.
Requirements
- High school diploma and at least 2 years of related experience; higher-level degrees may substitute for additional years of experience, and related certifications may count toward experience.
- Related technical experience may be considered in lieu of education. Any degree must be from an institution accredited by an agency recognized by the U.S. Secretary of Education.
- Current, active TS/SCI security clearance and ability to obtain and maintain a TS/SCI Polygraph.
- Basic networking troubleshooting skills.
- Working knowledge and experience with Windows 11, MS Office products, SCCM/MDT, and Active Directory.
- Experience using online ticketing systems.
- Experience using remote application software to provide service to users.
- Experience imaging computers and adding computers to a domain.
- Ability to work well with others in a collaborative team environment.
- Quality customer service skills and a proactive approach to problem resolution.
- Excellent communication skills.
- Ability to drive between multiple local sites in Broomfield and Boulder, Colorado.
- Ability to occasionally travel out of state on special assignments.
Nice To Haves
- Current CI Poly.
- Current Sec+ or similar industry certification.
- Current 8570 DoW certification.
Responsibilities
- Provide end-user support with installation and troubleshooting of hardware, software, and networking components, documenting and tracking work in an online ticketing system.
- Respond to and resolve technical support phone calls promptly and professionally.
- Diagnose, troubleshoot, and resolve issues through root-cause analysis, escalating issues as needed in accordance with established SLAs.
- Resolve account issues such as password resets and access problems, supporting personnel at all organizational levels.
- Manage and facilitate end-user hardware moves, adds, and changes; configure new computers and coordinate workstation upgrades or replacements according to the established lifecycle model.
- Support VoIP phones and Cisco Call Manager configuration, and resolve printer issues.
- Provide occasional after-hours or surge support as needed and participate in a scheduled on-call rotation.
- Maintain a regular and predictable work schedule.
- Build and maintain effective working relationships across the department, Strategic Business Units, Strategic Capabilities Units, and the company.
- Interact appropriately with others to maintain a positive and productive work environment.
- Perform other duties as necessary.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
