Field Service Tech III

Light & Wonder•REMOTE-USA-RI, RI

2d•Onsite

About The Position

At Light & Wonder, we are committed to making the best games in the world. We are looking for smart, passionate, and creative people to join our team and help us transform the gaming world. We are a global, industry-leading gaming technology company that embraces challenge, fosters an inclusive culture, values integrity, innovation and winning, and is committed to developing and supporting its people. As a member of our award-winning Field Service team, you will be instrumental in installing, maintaining and troubleshooting our award-winning games at our customer sites. In this Customer facing role you will perform Preventative maintenance on EGM’s (Electronic Gaming Machines), ETG’s (Electronic Table Games), and equipment, keeping in accordance with Gaming Commission and company standards and specifications. Ensure proper operations of the EGM’s, and ETG’s via diagnostic tests, software settings, and functional testing. Navigate Management Terminal (MT) daily to verify EGM’s status. Where applicable, assemble and prepare accessories for installations per change order. Complete accurate Incident Reports in accordance with the Gaming Commission and company standards. Complete required maintenance records in a clear and precise manner. Complete detailed daily/weekly tech logs. Adhere to L&W's Field Service established standards, policies, and procedures. Follow L&W's safety procedures (vehicle safety, loading games, ladder use, and electricity). Ensures all tools and equipment used are kept in proper, safe, and working condition. Stay current with all Light & Wonder Field Advisories and eLearning. Review customer issues with management, and technical lead as they arise.

Requirements

Must be at least 21 years of age, maintain a valid driver’s license, and be able to obtain and maintain gaming licenses as required
One year experience in the assembly, testing, and repair of electronic gaming devices, or six months experience and related gaming school certificate of completion, or equivalent.
Perform basic troubleshooting techniques in isolating and correcting problems down to an assembly level
Basic knowledge of electricity, electronics, and mechanics of gaming type devices
Basic understanding of network communication, and network troubleshooting
Must be able to lift and carry 50 lbs. on a regular basis for short distances
Transport heavy equipment using proper moving devices
Demonstrate safe and proper use of hand tools and power tools
Basic knowledge of PC operation, and security risks relating to PC operation
Basic Microsoft Office skills (Outlook, Word, Excel, and Power Point)
Ability to read and understand Light & Wonder schematics and service manuals
Able to prepare conversion projects or installations with limited or no supervision
Ability to maintain good customer relations, both internally and externally
Basic knowledge of current Light & Wonder gaming devices to the assembly level
Good problem-solving skills
Travel requirements may include working at other facilities within our department

Nice To Haves

College level electronics training helpful.

Responsibilities

Perform Preventative maintenance on EGM’s (Electronic Gaming Machines), ETG’s (Electronic Table Games), and equipment, keeping in accordance with Gaming Commission and company standards and specifications.
Ensure proper operations of the EGM’s, and ETG’s via diagnostic tests, software settings, and functional testing
Navigate Management Terminal (MT) daily to verify EGM’s status
Where applicable, assemble and prepare accessories for installations per change order.
Complete accurate Incident Reports in accordance with the Gaming Commission and company standards
Complete required maintenance records in a clear and precise manner
Complete detailed daily/weekly tech logs
Adhere to L&W's Field Service established standards, policies, and procedures
Follow L&W's safety procedures (vehicle safety, loading games, ladder use, and electricity)
Ensures all tools and equipment used are kept in proper, safe, and working condition
Stay current with all Light & Wonder Field Advisories and eLearning
Review customer issues with management, and technical lead as they arise