Field Service Tech I

PGT Industries•Orlando, FL

3d•$20 - $25•Onsite

About The Position

PGT Windows & Doors, part of MITER Brands, is one of the nation's leading manufacturers of high-quality windows and doors. We are seeking a customer-focused Field Service Technician I to join our Orlando team. This position is ideal for someone with strong mechanical aptitude who enjoys hands-on work, problem-solving, and delivering exceptional customer service. The Field Service Technician I supports customers by diagnosing and resolving window and door product issues while representing the company in a professional manner at all times.

Requirements

High school diploma or GED preferred.
Basic knowledge of windows, doors, construction, installation, maintenance, or repair practices.
Strong mechanical aptitude and willingness to learn product repair techniques.
Ability to safely use hand and power tools.
Customer service experience and strong interpersonal skills.
Basic computer proficiency, including Microsoft Outlook and Windows applications.
Ability to use mobile devices and service software for documentation and reporting.
Ability to work independently and within a team environment.
Valid driver's license with a clean driving record in accordance with company policy.

Nice To Haves

Previous experience in field service, construction, installation, maintenance, or repair.
Experience working directly with homeowners and customers.
Bilingual (English/Spanish) skills.
Aerial Lift Certification or the ability to obtain certification within six months of hire.

Responsibilities

Represent PGT and MITER Brands professionally during all customer interactions.
Communicate directly with homeowners, builders, distributors, and other customers regarding service-related issues.
Diagnose basic window and door product concerns and perform repairs under general supervision.
Assist senior technicians with service calls, repairs, installations, and troubleshooting activities.
Safely operate a variety of hand tools and power tools.
Document service calls, observations, repairs performed, and outcomes using mobile devices such as iPads, laptops, or similar technology.
Submit accurate and timely service reports through company service software.
Ensure customer homes and job sites are left clean and returned to their original condition following service work.
Pick up, deliver, and manage parts between warehouses, manufacturing facilities, and customer locations.
Assist with maintaining proper inventory levels in service vehicles and warehouse locations.
Inspect incoming parts for quality compliance and report non-conforming materials.
Support warehouse organization and assist with unloading deliveries as needed.
Maintain a clean, safe, and properly functioning service vehicle.
Work collaboratively with other Field Service Technicians on larger projects and service initiatives.
Follow all company safety policies and procedures.