Field Service Tech I - Wickenburg or Prescott, AZ

Scientific Games•Phoenix, AZ

11h•Onsite

About The Position

Scientific Games is seeking field service professionals to address customer needs related to Lottery machine service, break-fix, installation, and maintenance. While no prior lottery industry experience is required, a customer-first focus is essential. The company provides comprehensive training, tools, and support, including uniforms, shoes, a mobile phone, a company vehicle, and competitive pay. This role involves independence while working within a supportive team environment to achieve service goals. You will learn about lottery/gaming terminals, IT communications, software, and customer service best practices.

Requirements

An understanding of and some experience with troubleshooting computer software and hardware technologies
Excellent interpersonal, verbal, and written communications skills, with proven technical and customer satisfaction skills
Promptly respond to customer/management request and feedback.
Proven self-starter with motivation and drive
Great organization and time management skills that allow you to handle multiple responsibilities efficiently and promptly
Strong judgement and problem solving skills to determine most cost effective repair/resolution to minimize customer downtime
Ability to prepare and analyze reports to identify product failure trends and service ability issues
Ability to lift, install and move large self-service equipment (Occasionally lift or move up to 50 pounds)
On occasion climbing ladders
High School Diploma or equivalency
Pass background check and a clean driving record
Pass a Az- DOT written / driver skills requirements
Must have a high school diploma or equivalency.
Able to obtain a DOT certification

Nice To Haves

No lottery industry experience required.

Responsibilities

Performs client-site servicing, repair, survey and/or installation of company product(s).
May include any aspect of product field support, including system hardware and software, mechanical devices and equipment, and systems networking.
Provides technical support to customers on operational or maintenance aspects of system equipment.
Serves as customer contact on technical and service related problems.
Diagnoses mechanical, hardware, software and systems failures using established procedures.
Determines most cost effective repair/resolution to minimize customer downtime.
Reports for analysis of product failure trends and service ability issues.