Field Service Tech - HFFS & Tray Sealing Equipment

Federal Mfg•US NC Remote, NC

19h•Onsite

About The Position

Ossid is seeking a skilled Service Technician to support our customers throughout the full lifecycle of our machinery. As a subject-matter expert, you will provide both technical guidance and hands-on support for horizontal form fill and seal (HFFS) and tray sealing equipment. This role requires problem-solving, innovation, and a commitment to helping customers optimize their operations for efficiency and cost-effectiveness. Reporting to the HFFS Product Line Manager, you will be responsible for machine assembly, factory acceptance testing (FAT), field installations, upgrades, and emergency service. Ossid, based in Rocky Mount, NC, is a manufacturer of high-speed tray packaging, weigh/price labeling equipment and form fill seal packaging solutions. Ossid provides solutions across numerous markets, including fresh and processed meats, medical devices, convenience foods and consumer goods. Ossid is a division of Pro Mach, a leading provider of integrated packaging and processing solutions for over 20,000 customers worldwide.

Requirements

Minimum 5 years of experience in technical support, machinery assembly, or servicing electro-mechanical systems.
Willingness to travel up to 25% (primarily domestic).
Strong interpersonal and customer service skills.
Mechanical and electrical proficiency, with hands-on assembly and automation experience.
Strong troubleshooting and independent decision-making skills.
Proficiency with measuring instruments and interpreting engineering drawings, including wiring schematics.
Ability to manage multiple tasks simultaneously.

Nice To Haves

Familiarity with CAD tools such as SolidWorks and AutoCAD.

Responsibilities

Troubleshoot, repair, assemble, install, and integrate complex machinery, applying advanced technical knowledge and independent problem-solving.
Ensure equipment meets inspection, testing, quality, and operational standards.
Lead or supervise customer personnel during equipment installation, integration, and service activities.
Diagnose and resolve equipment discrepancies.
Build and maintain strong customer relationships, identify improvement opportunities, and recommend product enhancements.
Interpret engineering drawings, wiring schematics, specifications, manuals, and technical instructions.
Collaborate with Operations to resolve customer inquiries and provide timely technical support.
Partner with Sales and Engineering to address installation, integration, and service-related issues.
Conduct final assembly, quality testing, and shipment preparation for new equipment.
Prepare detailed trip reports to document equipment status, service performed, and potential parts or upgrade opportunities.