Field Service Support Technician

Körber Group • West Mifflin, PA

3d • Onsite

About The Position

The Service Support Technician ensures reliable operation and performance of mail processing equipment and systems through technical support, diagnostics, maintenance, and issue resolution activities. This role serves as a key technical resource for customers and internal stakeholders, helping minimize downtime, maintain operational efficiency, and support business continuity. The position requires strong electromechanical troubleshooting capabilities, customer focus, and the ability to resolve technical issues in a fast-paced environment.

Requirements

• Knowledge of industry regulations and mail handling standards.
• Familiarity with Windows-based systems, networking fundamentals, and remote support tools.
• Ability to interpret technical drawings and wiring diagrams.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• CompTIA A+ or equivalent hardware support certification.
• Electromechanical Technician Certification or equivalent (e.g., ETA, IPC).
• OSHA 10/30 Certification for safety compliance.
• Valid Driver’s License
• Ability to obtain customer-required clearances, site certifications and training.

Nice To Haves

• Manufacturer-specific training (e.g., Pitney Bowes, BlueCrest, Siemens) highly preferred.

Responsibilities

• Ensures reliable operation of mail processing equipment through troubleshooting, diagnostics, maintenance, and repair activities.
• Resolves hardware, software, and system issues to minimize customer downtime and operational disruptions.
• Supports installation, configuration, upgrades, and lifecycle maintenance of mail processing systems and equipment.
• Partners with customers and cross-functional teams to identify root causes and implement effective technical solutions.
• Maintains accurate service documentation, maintenance records, and compliance-related reporting.
• Ensures compliance with safety, quality, and operational standards across all service activities.
• Support on-call and emergency response activities to restore equipment functionality and minimize operational disruptions.
• Assist in ensuring the highest levels of systems and infrastructure availability, reliability, and performance through proactive maintenance, troubleshooting and issue resolution.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED