Field Service Support Specialist

Bobcat of North Texas • Lewisville, TX

4d • Onsite

About The Position

A Field Service Support Specialist provides technical, operational, and administrative support to the Field Service Department to ensure the safe, efficient, and timely delivery of service to customers. This position serves as a key link between customers, dispatch, field technicians, and support departments by coordinating service activities, supporting technicians in the field, and promoting exceptional customer service.

Requirements

• Job requires a willingness to take on responsibilities and challenges relating to all field service operations, in the interest of best serving our customer base.
• Strong customer service skills are essential.
• The ability to work well with and contribute to team-based tasks and objectives.
• Knowledge of construction equipment and possessing general mechanical aptitude and technical service experience.
• Excellent verbal and written communication skills.
• Strong organizational, time management and multitasking skills required.
• Excellent knowledge of Microsoft Office products including Outlook, Excel, Word and OneDrive.
• The ability to learn and become proficient in company ERP and/or service management software.
• High School diploma, bachelor�s degree or relevant job experience is a strong advantage.

Responsibilities

• Serve as a primary point of contact for customers requesting field service.
• Identify customer needs and gather accurate equipment, location, and service information.
• Communicate professionally with customers via telephone, text messaging and email.
• Ensure customer concerns are well documented and communicated appropriately
• Receive incoming service requests and assist in the scheduling of field services.
• Prequalify customers and equipment for eligible warranty and/or program services.
• Assist in forecasting repair needs and duration for accurate daily scheduling.
• Provide basic troubleshooting assistance to customers and technicians.
• Assist technicians in locating service information, parts, and equipment history.
• Track preventive maintenance programs and coordinate service completion
• Coordinate parts availability across multiple locations.
• Coordinate special-order parts for scheduled repairs.
• Identify back-ordered items affecting field repairs.

Benefits

• Health, Vision and Dental Insurance
• Critical Care and Accident Insurance
• 401K Plan
• Profit Sharing Bonus Program
• Short and Long-term Disability
• Company Paid Life Insurance
• Employee Assistance Program
• Christmas Savings Program
• Paid Vacation and Flex Time
• Paid Training
• Many opportunities for advancement (We prefer to promote from within)
• Family friendly company

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED