Eng Field Service_JF Snr (U.S.)
About The Position
Provides highly visible customer support through on-site installation and oversight of diagnosis, troubleshooting, servicing, and repair of complex equipment and systems. Checks and approves the operational quality of system equipment and instructs customers in system operation and maintenance. Serves as the company liaison with customers on administrative and technical matters for assigned projects. Interprets customer needs and clarifies whether problem resolution is the responsibility of sales personnel, customer support representatives, or engineers. Field support may involve system hardware and software, PCs, and networking or wireless networking.
Requirements
- Typically requires a bachelor's degree.
- Requires a minimum of 5 years of professional experience.
Responsibilities
- Perform on-site installation of complex equipment and systems.
- Oversee diagnosis, troubleshooting, servicing, and repair of equipment and systems.
- Check and approve the operational quality of system equipment.
- Instruct customers in system operation and maintenance.
- Serve as the company liaison with customers on administrative and technical matters for assigned projects.
- Interpret customer needs and clarify which company function is responsible for resolving problems.
Benefits
- Eligibility for the Axcelis Team Incentive bonus plan.
- Comprehensive benefits package for regular employees working 20 or more hours per week.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
