Field Service Supervisor

Carter Machinery Careers•Felton, DE

2d•Onsite

About The Position

The Field Service Supervisor is responsible for serving as a team leader, ensuring the successful operation of the department and meeting customers' needs at the highest level. This position will organize, communicate, and delegate responsibilities, while setting priorities, coaching employees as needed and providing technical expertise.

Requirements

Previous experience in service operations.
Comprehensive knowledge of heavy equipment repair procedures and applications.
Self-starter with strong mechanical aptitude.
Proven leadership and supervisory experience.
Proficient in use of a computer; able to adapt to changing technology.
Able to multitask and prioritize workload to meet competing demands.
Ability to quickly evaluate facts and maintain good judgment when making decisions.
Ability to maintain a high level of customer satisfaction by identifying and resolving problems promptly.
Able to handle large volumes of work in a fast paced environment.
Detail-oriented and possess strong organizational and planning skills.
Strong written and verbal communication skills.

Nice To Haves

College/technical degree, or comparable industry experience, preferred.

Responsibilities

Organize, communicate, and delegate responsibilities.
Set priorities and coach employees as needed.
Provide technical expertise.
Manage work in process by ensuring work orders are closed in accordance with established time-lines.
Conduct regularly scheduled safety meetings and enforce all safety policies and procedures.
Investigate and report on-the-job accidents or safety hazards.
Promote a positive customer experience.
Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.