Field Service Supervisor
Cummins•Houston, TX
•Onsite
About The Position
We are looking for a talented Field Service Supervisor to join our team specializing in Service in Houston, TX.
Requirements
- Talented Field Service Supervisor
Responsibilities
- Maximize technician productivity and quality by optimizing schedules, clarifying repair plans aligned to quotes, and removing day‑to‑day blockers.
- Elevate team capability through coaching, real‑time feedback, and structured performance reviews that drive skill growth and accountability.
- Accelerate issue resolution by providing first‑level technical support and escalating effectively to ensure rapid, accurate fixes.
- Run safe, efficient operations by managing materials, tooling, and workflows with a strong focus on safety, compliance, and 5S discipline.
- Improve quote accuracy and transparency by reviewing estimates, setting clear expectations, and proactively communicating status or plan changes to customers.
- Shorten repair cycle time by monitoring open jobs, addressing bottlenecks early, and ensuring completion within quoted timelines.
- Drive continuous improvement and branch KPIs by reviewing processes, implementing changes, and tracking metrics (throughput, rework, first‑time fix).
- Protect and grow customer relationships by resolving warranty concerns promptly and maintaining high satisfaction through consistent, professional communication.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
