FIELD SERVICE SUPERVISOR

Carter Machinery

7d • Onsite

About The Position

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Field Service Supervisor in Felton, Delaware. The Field Service Supervisor is responsible for serving as a team leader, ensuring the successful operation of the department and meeting customers' needs at the highest level. This position will organize, communicate, and delegate responsibilities, while setting priorities, coaching employees as needed and providing technical expertise. Seeking candidates with previous experience in service operations and comprehensive knowledge of heavy equipment repair procedures and applications; College/technical degree, or comparable industry experience, preferred.

Requirements

• Previous experience in service operations and comprehensive knowledge of heavy equipment repair procedures and applications.
• Self-starter with strong mechanical aptitude.
• Proven leadership and supervisory experience.
• Proficient in use of a computer; able to adapt to changing technology.
• Able to multitask and prioritize workload to meet competing demands.
• Possess ability to quickly evaluate facts and maintain good judgment when making decisions.
• Able to maintain a high level of customer satisfaction by identifying and resolving problems promptly.
• Effectively manage work in process by ensuring work orders are closed in accordance with established time-lines.
• Able to handle large volumes of work in a fast paced environment.
• Detail-oriented and possess strong organizational and planning skills.
• Strong written and verbal communication skills.
• Promote a positive customer experience.

Nice To Haves

• College/technical degree, or comparable industry experience, preferred.

Responsibilities

• Serve as a team leader, ensuring the successful operation of the department and meeting customers' needs at the highest level.
• Organize, communicate, and delegate responsibilities, while setting priorities, coaching employees as needed and providing technical expertise.
• Conduct regularly scheduled safety meetings and enforce all safety policies and procedures; investigate and report on-the-job accidents or safety hazards.
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Benefits

• Health, dental and vision insurance.
• Paid time off.
• 401(k), $0.75 to $1.25 match up to 6%.
• Life and disability insurance.
• In-house training instructors/programs.
• Tuition reimbursement.
• Employee referral bonus program.
• Discounts: cellular phone service, computers, tooling, cars and trucks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree