Field Service Supervisor

Peterson•Hillsboro, OR

2d•Onsite

About The Position

This position directs the activities of employees engaged in service repair work, including but not limited to training and supervising, maintaining a positive work environment, ensuring compliance with safety standards and established policies and procedures. The Supervisor is the primary contact for our customers, providing a thorough explanation of our equipment, its capabilities, and service repair work, responding to all questions in a timely and knowledgeable manner. Peterson Power Systems has the need for an experienced Field Service Supervisor at our Hillsboro, OR location. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business.

Requirements

Associates Degree from a fully accredited college or technical/vocational school in Diesel Technology or other closely related field; and a minimum of 6 years of directly related experience in power generation or engine service; or an equivalent combination of education and work experience.
Maintain a valid driver’s license and satisfactory driving record
Lift truck operator certificate or ability to obtain one
May need completion of a certified electrical safety course (depending on Business Unit)

Responsibilities

Maintain a safe working environment and observe all safety procedures, laws, policies, and rules; investigates accidents in a timely, accurate and complete manner.
Ensure all department personnel drive and work in a safe and secure manner including maintaining contact at regular intervals when at remote work sites.
Communicate with internal and external customers in a manner that promotes a positive relationship.
Initiate and respond to communication with other departments, and customers in a timely manner to optimize customer satisfaction.
Coordinate all department labor needs as requested by internal and external customers.
Work with PSSRs to provide accurate quotes for field service work.
Work with customers to determine source of problems and write work orders.
Communicate with customers concerning service activities including reviewing jobs, explaining invoices, identifying need for future repairs and making maintenance recommendations.
Manage technician issues; vacation approvals; final timecard approvals; daily and weekly overtime approvals.
Maintain knowledge of the skills of the labor force (technicians) to manage job placement of the technicians.
Prepare all required reports and correspondence.
Keep up to date on overall activities of the department, identifying problem areas and taking corrective action.
Accurately complete all necessary paperwork including but not limited to work orders; service report reviews.
Operate company or personal vehicle as needed to visit branch locations or customers
Assist in the promotion and sale of service repairs.
Provide a thorough explanation of equipment, its capabilities and operation to our customers; respond to all questions in a timely, courteous and knowledgeable manner
Maintain control of all assigned company property and ensures that equipment is always maintained in safe operating condition
Regularly demonstrate Brand Ambassador communication principles
Work to build trust among direct reports and peers alike
Hold JumpStart meetings regularly; allow others to lead meeting and help to inject enthusiasm and energy into meetings.
Regularly demonstrate Peterson’s Core Values and establish accountability for self and others to do the same.
Address behaviors which are counter to core values.
Operate company or personal vehicle as needed
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and implementing corrective action with employees; addressing complaints and resolving problems.
When work deficiencies are identified takes prompt and effective measures to correct areas needing improvement.