Field Service Supervisor

Griffith Energy Services•Baltimore, MD

29d•Onsite

About The Position

We are a leading home services provider and we are looking for a knowledgeable and reliable individual to serve as an HVAC Field Service Supervisor. Our focus is on providing exceptional customer care first and foremost. You will be empowered to do what it takes to help each customer and lead your HVAC service team.

Requirements

Knowledgeable and professional.
Ability to function equally well both in a team environment and as a leader.
Highly detail-oriented and focused with a flexible and adaptable nature.
Excellent verbal and written communication, interpersonal, and active listening skills.
Ability to interact effectively with both customers and coworkers.
High School Diploma or Equivalent.
5+ years HVAC industry experience; and/or related industry experience.
3+ years related supervisory experience.
Exceptional leadership skills a must.
Valid driver's license and ability to meet the company's motor vehicle policy.

Responsibilities

Handle day-to-day supervision over a team of HVAC Service Technicians.
Communicate and enforce company procedures and policies.
Oversee employee development and progressive counseling.
Handle customer issues related to service, as needed.
Monitor the skills and work performance of each assigned HVAC Service Technician to ensure team members are working up to their highest standards in all aspects of their position.
Enforce procedures to include: use of personal protective equipment (PPE), safety protocol and oversee quality service skills in all interactions with customers, reviewing third party surveys with Technicians.
Conduct ride-alongs with HVAC Service Technicians and post-service call audits on a routine basis.
Provide customer service support as necessary, responding to customer inquiries and problems in a timely manner.
Resolve excessive consumption problems.
Stay abreast of industry technological developments and convey this knowledge to team members.
Attend District safety meetings; interface effectively with other internal departments.
Promote and support the brand.