Field Service Supervisor
About The Position
Pella is seeking a Field Service Supervisor for our Geneva, IL branch. The Field Service Supervisor is responsible for leading the customer support processes. This includes responsibility for exercising independent judgment to provide a seamless customer experience through some or all of the following teams: service coordination, service technicians, and other providers. Responsible for the identification, development and implementation of programs, policies and procedures that support total customer satisfaction, company growth and profitability. This is a full-time position that works in-person at our Geneva office.
Requirements
- Full-time position
- Works in-person at our Geneva office
Responsibilities
- Leading the customer support processes.
- Exercising independent judgment to provide a seamless customer experience through some or all of the following teams: service coordination, service technicians, and other providers.
- Identification, development and implementation of programs, policies and procedures that support total customer satisfaction, company growth and profitability.
Benefits
- Company sponsored benefits that include healthcare, dental, and vision plans
- Company paid life insurance
- Company paid short/long term disability insurance
- Paid vacation
- Paid sick and personal days
- 9 paid holidays
- Generous 401(k) plan with 4% company match
- Employee assistance program
- Tuition assistance
- Employee discount
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
