Field Service Supervisor

Toromont Cat • Timmins, ON

7h • CA$78,705 - CA$98,380 • Hybrid

About The Position

Our Field Service Supervisor is a key customer contact providing efficient, knowledgeable and professional customer service both personally and through strong team leadership. This leader is responsible for also providing direction to the Field Service Team ensuring consistent implementation of policies and procedures in conjunction with corporate directives and increased market share.

Requirements

• Post-secondary education
• Minimum 5 years of experience in a service leader position

Responsibilities

• Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont’s Health and Safety Policies, Programs and initiatives
• Ensure all employees comply with established customer safety rules
• Provide excellent customer service as key contact for field service requirements and work orders to maximize productivity of field service operations
• Promote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high level service
• Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations
• Improve customer and employee satisfaction by initiating corrective procedures in the field service operations
• Provide direction on financial implications of work orders including customer pay, warranties, claims, policies and redos
• Create quotes and review and prepare invoices for internal and external customers
• Manage work-in-progress (WIP) and contamination control
• Investigate and report accidents or near misses
• Identify and resolve issues by initiating corrective actions
• Encourage continuous improvement for field operations through regularly scheduled meetings and associated training
• Assist the PSM with the management of fixed assets and preparation for capital expenditures
• Maintain maintenance on the fleet of field service trucks
• Manage employees at off-site locations
• Work with a sense of urgency and foster team efforts to encourage growth

Benefits

• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree