Field Service Supervisor - South East

Tunstall UKI

20h • Onsite

About The Position

As a Field Service Supervisor at Tunstall, you will provide a high-quality, efficient repair and maintenance service for both Tunstall and 3rd party products covered by service contracts. You will be integral in supporting a team of regional engineers in delivering first-class customer service delivery while balancing customer needs, commercial considerations, and Tunstall’s reputation.

Requirements

• Comprehensive technical understanding of electrical and electronic systems and principles.
• Electrical/electronic qualification equivalent to or above NVQ Level 2 (or similar).
• Sound knowledge of Health & Safety issues relevant to the service function.
• Good IT skills.
• Ability and willingness to undertake training as required.
• Ability to work at heights or in confined, dusty spaces.
• Experience working with the elderly and vulnerable people.
• Experience working with KPIs, performance measures, SLAs, or similar.
• Proven experience mentoring, coaching, and training others.
• Strong problem solving and analytical skills.
• Excellent customer focus, always prioritizing the customer’s needs.
• Effective team working and collaboration skills.
• Strong communication skills, both verbal and written.
• Effective time management and planning skills.
• Flexible and adaptable approach to work.
• Calm, positive, and helpful disposition.
• Professional, smart, and tidy appearance.
• Full driving license.
• Able to deputise for the Operations Manager - Service when required.

Nice To Haves

• Proven experience of working with vulnerable people.
• Experience of coaching, mentoring and training others is vital to success in this role.

Responsibilities

• Manage the day-to-day operation of a team of Service Engineers, including the on-call rota and timesheet management.
• Provide supervisor on-call phone response for the regions.
• Provide leadership, support, coaching, and development to your team, including technical guidance and training.
• Provide cover in the absence of the Regional Operations Manager – Service.
• Review operational reports and performance data regularly, using insights to drive improvements in productivity, first-fix rate, quality, stock control, and attendance.
• Carry out site inspections and surveys as required.
• Act as the Safety, Health and Environmental representative for your team in the field, ensuring all company policies and procedures are adhered to.
• Demonstrate a comprehensive understanding of all core company products, their repair, and functionality.
• Be willing and able to work outside normal geographical boundaries when required, demonstrating flexibility to support customer needs.
• Provide high quality repair and maintenance service.
• Support team members with repairs and maintain existing equipment and systems across the full product range.
• Provide support with the installation of assisted living systems (Telecare/Telehealth).
• Provide technical assistance to team members and customers when required.
• Ensure all required paperwork, reports, and documentation are completed accurately and submitted on time.
• Deliver weekly activity reports in line with company requirements.
• Resolve customer issues promptly and effectively, following guidance from the Operations Manager – Service.
• Build strong customer relationships to support contract retention.
• Participate in client meetings when required to understand needs and strengthen partnerships.
• Identify issues affecting customer satisfaction and contribute to solutions.
• Identify and develop revenue growth opportunities and cost-saving initiatives within the customer base.

Benefits

• Competitive salary
• 25 days holiday + public holidays
• Holiday purchase scheme
• Healthcare cash plan
• Contributory pension
• Paid volunteer day to support a cause you are passionate about
• Company vehicle
• Fuel card
• Overtime opportunities
• Car salary sacrifice scheme via Tusker
• Enhanced maternity, paternity, adoption and shared parental pay entitlements
• Dedicated 24/7 employee benefits platform ‘Verlingue’ that include things like: free eye tests, retail discounts, EAP WeCare service - including a 24/7 online GP and mental health counselling service
• Boost your learning and growth through access to LinkedIn learning and a Talent Library with over 800 courses, covering subjects from business skills to project management essentials
• A warm and welcoming team environment
• Development and a chance to build a rewarding career

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree