Field Service Supervisor

Region Energy•Dover, NJ

22h

About The Position

We are a leading home services provider and due to our continued growth we are looking for a knowledgeable and reliable individual to serve as a Field Service Supervisor. Our focus is on providing exceptional customer care first and foremost. You will be empowered to do what it takes to help each customer and lead your service team. We offer competitive compensation and benefits. You may also find room for advancement with us. If this sounds like the kind of career move you've been wanting to make, and if you meet our qualifications, we want to talk with you!

Requirements

Must be knowledgeable, pleasant and professional.
Must possess the ability to function equally well both in a team environment and as a leader.
Must be highly detail-oriented and focused with a flexible and adaptable nature.
Display excellent verbal and written communication, interpersonal, and active listening skills as well as the ability to interact effectively with both customers and coworkers.
High School Diploma or Equivalent
3+ years related supervisory experience
HVAC industry experience preferred; and/or related industry experience a plus
Exceptional leadership skills a must
Valid driver's license and clean driving record

Nice To Haves

HVAC industry experience preferred; and/or related industry experience a plus

Responsibilities

Handle day-to-day supervision over a team of Service Technicians.
Supervision includes communication and enforcement of company procedures and policies, employee development and progressive counseling.
Handle customer issues related to service, as needed.
Monitors the skills and work performance of each assigned Service Technician to ensure team members are working up to their highest standards in all aspects of their position.
Enforces procedures to include: use of personal protective equipment (PPE), safety protocol and oversee quality service skills in all interactions with customers, reviewing third party surveys with Technicians.
Conducts ride-alongs with Service Technicians and post-service call audits on a routine basis.
Provides customer service support as necessary, responding to customer inquiries and problems in a timely manner.
Resolves excessive consumption problems.
Stays abreast of industry technological developments and conveys this knowledge to team members.
Attends District safety meetings; interfaces effectively with other internal departments.
Promotes and supports the brand.