Field Service Supervisor 1 - Engine

HOLT Group•Irving, TX

7d•Onsite

About The Position

Holt CAT in Irving, Texas is looking for an experienced Field Service Supervisor for our field engine department. This position is responsible for ensuring the successful management and achievement of work performed in the field service area and operational goals by providing quotes for jobs and work order review for customer billing; customer communications; field safety practices and compliance with field operating policies. This position has a major responsibility to ensure the complete and total satisfaction of internal and external customers while continually striving to achieve all corporate goals. Industrial engine experience with natural gas or diesel engines is preferred for this role. We are located at 2001 N. Loop 12, Irving, Texas 75061. The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Requirements

High School diploma or GED preferred
Minimum 3 years of industrial engine repair experience in shop and field required; 5 or more years preferred
Minimum of 2 years of verifiable supervisory or leadership experience preferred
Supervisory Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Up to 20% travel, to include overnight stays, is to be expected
Valid driver’s license
This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.
This role frequently communicates with others, must be able to exchange accurate information in these situations
Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
Occasionally lifts and moves materials and equipment up to 50 lbs.

Nice To Haves

Industrial engine experience with natural gas or diesel engines is preferred
5 or more years of industrial engine repair experience in shop and field preferred
Minimum of 2 years of verifiable supervisory or leadership experience preferred

Responsibilities

Model, promote, reinforce, and reward the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
Establish and mutually agree upon and communicate job expectations (i.e. accurate price quotes and time estimates) to internal and external customers to ensure customer satisfaction according to our mission and core business values
Establish, model, and reinforce safety practices that are consistent with our mission to ensure employee and customer safety
Model collaborative problem solving and personal influencing skills to ensure that service activities in the incumbent's area of responsibility are aligned with the overall business plan of the service department and company
Provide the Service Manager with status reports on all open work orders in an accurate and timely manner
Review monthly service operations branch statement to assess progress on department business goals
Participate in the selection, development, and evaluation of service department personnel to ensure a high level of commitment and competence is available in our human resources
Coordinate the company safety program in all areas of responsibility in a manner consistent with corporate policies and guidelines
Successful completions of other key projects as may be assigned by management
Work safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Perform other duties as assigned