Customer Service - Field Service Specialist
About The Position
As a Field Service Specialist, you will be instrumental in providing exceptional on-the-road service, diagnosis, and repair of various vehicles, ensuring customer satisfaction and adherence to safety standards. Your role will involve meticulous attention to detail, a commitment to excellence, and a dedication to fostering a culture of continuous learning and improvement within the technical support domain. This is a highly independent, customer‑facing role that requires extensive travel and strong technical expertise, paired with excellent communication and service skills.
Requirements
- High School Diploma or equivalent.
- Valid Driver’s License with a clean driving record.
- 3–5 years of experience in a mechanical service and repair environment, ideally in a customer‑facing role.
- Strong working knowledge of automotive mechanical and electrical systems.
- Ability to read and interpret schematics, blueprints, parts manuals, and technical documentation.
- Comfort using computers and standard business software (Microsoft Office).
Nice To Haves
- Experience as an Automotive Technician, RV Technician, or similar role.
- Experience servicing light or medium‑duty vehicles.
- Diagnostic and troubleshooting experience.
- ODP (Ozone / Refrigerant Handling) certification.
- Familiarity with learning management systems or technical training platforms.
Responsibilities
- Deliver comprehensive on-site service and repair solutions for a diverse range of vehicles, focusing on efficiency, cost-effectiveness, and quality.
- Engage with customers to provide timely service quotes and follow-ups, ensuring a seamless service experience.
- Collaborate with cross-functional teams, including Warranty Administration, to document service issues and facilitate warranty cost recovery.
- Contribute to the development and refinement of service protocols, aligning with business objectives and customer needs.
Benefits
- Competitive salary with bonus earning potential
- Recruitment referral bonus
- Health benefits including dental, extended health care, long and short-term disability coverage, accident and serious illness insurance, life insurance, and a health spending account.
- Group registered retirement savings plan that has a 4% matching
- Occupational vision care
- Employee, and family assistance programs
- Virtual walk-in clinic that provides unlimited healthcare for you and your family.
- Milestone and service awards at five-year increments.
- Career path and career longevity support by approved professional development opportunities and cost reimbursement, including association memberships.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
11-50 employees
