Field Service Specialist

DTE ehf • Indianapolis, IN

4d • Hybrid

About The Position

DTE is seeking a Field Service Specialist to join their Service, Production and Delivery team in the United States. This role involves hands-on work with innovative industrial technology in the metals production sector. The specialist will be responsible for installing, commissioning, servicing, and troubleshooting DTE solutions at customer sites across the country, requiring approximately 50% travel. Key activities include working closely with customers during installation and service visits, configuring equipment, training operators, providing technical support, and acting as a primary contact for installation and maintenance. The ideal candidate will enjoy customer interaction, understand heavy manufacturing environments, be adept at problem-solving, and prioritize quality, reliability, and safety. The role requires comfort working independently and in demanding industrial environments with heat, noise, dust, and heavy machinery.

Requirements

• B.Sc. in Engineering or a related technical discipline, or equivalent relevant experience.
• 3+ years of experience in assembly, field service, or technical support roles involving electronic or industrial equipment.
• Familiarity with troubleshooting methodologies for automated control systems and logic.
• Strong analytical skills and a practical problem-solving mindset.
• Ability to work hands-on with prototypes, testing, troubleshooting, and product improvement.
• Strong focus on safety, reliability, and quality.
• Able to meet customer site access requirements, which in heavy industry commonly include safety training, medical or drug screening, and background checks.
• Comfortable working in hot, noisy casthouse environments, wearing personal protective equipment and handling equipment components.
• Applicants must already be authorized to work in the United States.
• Hold a valid driver’s license and passport.
• Live within easy driving distance of a major airport.

Nice To Haves

• Experience in metals, foundry, or other heavy industrial environments is a plus.
• Electrical training, certification, or licensure is a plus.
• Excellent English communication skills; other languages are a plus.

Responsibilities

• Receive, unpack, install, and commission metal production analytical devices at customer sites.
• Ensure installations and service work meet the highest standards of quality, safety, and schedule adherence.
• Implement DTE solutions and train customer operators to use them.
• Service, maintain, and repair installed solutions to ensure reliable operation and maximize value for DTE customers, including remote technical support.
• Confirm customer site readiness ahead of installation — power, utilities, access, lifting, and safety approvals — and flag gaps early.
• Participate in the on-call rota for remote and on-site support, responding within agreed service commitments.
• Provide feedback to Product and Engineering to drive continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level