Field Service Specialist

Greenlight Networks•Rochester, NY

10d•Onsite

About The Position

This position is responsible for initial points of contact for our customers, ensuring they experience a seamless installation process ensuring the highest level of customer experience is exceeded by providing an ultra-high-speed internet service. Acting as a point person for management of any field escalations as well as managing customer escalations and issues.

Requirements

Excellent teamwork ability and customer service skills.
Minimum of one-year installation experience required.
Basic understanding of fiber optics cabling and splicing.
Basic computer & home networking skills; basic electronic audio/video knowledge is helpful.
Ability to properly use all tools and equipment necessary to perform assigned tasks-including Drills, Cable Cutters, Splicers, Hammer Drill.
A high standard of work ethics with the ability to perform all work in a neat and quality manner.
Ability to adhere to safety guidelines and requirements including wearing all forms of PPE.
Ability to work in adverse conditions including all weather conditions.
Must have great work ethic and be trainable.
Work aloft and in close spaces up to 30ft in ladder, or hand climb utility poles using gaffs; work in manholes.
Must be able to kneel or crouch for long periods of time.
Must be able to lift 50 pounds and carry 25 pounds consistently.
Willingness to work flexible schedules including weekends, holidays, evenings, and overtime as required.
Valid and clean NYS Driver License is required, pre-employment drug test, pre-employment background check.
Ability to read a print and follow color coordinated routes.
Minimum two years’ experience working in a field technician / fiber technician role preferred
Minimum two years’ experience working with fiber both aerial and underground
Valid driver's license with an acceptable driving record
Ability to maintain insurability under company auto insurance guidelines
Ability to successfully pass a pre-employment background check and drug screening

Nice To Haves

college or technical/vocational school a plus

Responsibilities

Ensure workplace safety
Ensure OSHA, NESC, NEC, and GLNs safety regulations and precautions are followed for all work activities
Handle escalations appropriately and professionally delivering excellent customer service experience
Assist with troubleshooting equipment failures and service affecting problems
Cable testing and documentation (all media types).
Installation, maintenance, and troubleshooting of fiber optic systems and networks.
Working with optical fiber, etc. including performing all cable pulling, suspension, fiber terminating, and testing in accordance with the National Electrical Code (NEC) and other local regulations.
Working as part of a collaborative team to ensure premiere service to our business and residential customers.
Helping with other business-related duties as assigned.