Field Service Specialist

Vantive•Pittsburgh, PA

1d•Onsite

About The Position

The Field Service Specialist is a key customer-facing position that represents the Vantive brand in clinical and hospital settings. This position manages an assigned territory and travels to perform installation, repair, preventative maintenance, training, and other services on a variety of electro-mechanical medical devices. Field Specialists are hands-on and enjoy solving advanced technical problems, interacting with customers, applying attention to detail, working autonomously, variation in their work, and traveling. This position focuses on providing a positive customer experience, strong communication, and ensuring all services needs are met in a quality and timely manner.

Requirements

Demonstrate interpersonal skills that embrace Vantive’s cultural values of Care, Own it, Trust and Innovate.
Ability to exercise independent judgment to draw accurate conclusions to solve advanced equipment related problems based on available information.
Basic mathematical skills in addition, subtraction, multiplication, division, and fractions are required.
Demonstrated ability to work independently to effectively manage assigned territory.
Strong interpersonal skills with the ability to maintain a high level professional and courteous conduct with peers, internal and external customers.
Excellent verbal and written communication skills required.
Ability to work in healthcare settings such as hospitals and clinics and abide by customer personal protective equipment (PPE) requirements including, but not limited to gowning and facial masks.
Requires the ability to carry out the physical requirements of the job including kneeling and standing for long periods of time, squatting, bending, lifting, pulling, twisting.
Ability to regularly lift and/or move up to 50 pounds and occasionally lift and/or move in excess of 50 pounds using lifting aids, technologies, or appropriate assistance.
Must be able to sit and drive extended distances as per region requirements or fly for several hours.
Must be able to travel including overnight stays as required.
Must have valid driver’s license.

Nice To Haves

Previous field service experienced is strongly preferred.

Responsibilities

Performs repairs, calibrations, preventive maintenance, installations on a variety of electro-mechanical medical equipment within established SLAs, quality, and procedural standards.
Analyzes both routine and advanced equipment failures to determine root cause and performs corrective action.
Responsible for effective territory management by scheduling service calls, PMs and other service needs within SLAs and plans travel accordingly.
Ensures test equipment is working properly and calibrated within established intervals.
Documents all performance and maintenance records on equipment.
Plans and orders parts necessary for service and PM and maintains proper system inventory records.
Provides guidance and training to customer personnel in establishing operation, maintenance, inspection procedures, and techniques.
Maintains customer good-will through effective and timely communication of all services rendered, on-site arrival time, and reports any issues.
Demonstrates presentation of positive attitude for the company, products, employees, and customers; and maintains proper business appearance.
Participates in department meetings and training events.
Make recommendations to management regarding service strategies on process improvements; keeps supervisor informed of activities, needs and problems.
May participate in installation or field action planning and execution.
May travel to assist other Field Service Specialists outside of designated territory.
May lead or work on projects as assigned.
Adheres to all environmental, health and safety SOP’s, equipment, policies, and procedures, including any department specific requirements.