Field Service Specialist

Aventiv

19h•Remote

About The Position

This role requires 100% travel and is fully remote. Must be willing to travel out of state regularly. Candidates will receive a company vehicle. The Field Service Specialist installs all Securus’ products, features and equipment including but not limited to: phones, kiosks, WAPs, tablets and video terminals. Maintains, repairs, troubleshoots, and operates telecommunications hardware, associated LAN/WAN/Networking hardware/software, various electronic equipment and ensuring correctional facilities are installed to the applicable codes and standards both industry and Securus. Travels from location to location nationwide for installations that may require long term travel, and to resolve complex issues as stated above. Serves as a subject matter expert (SME) and a team leader for the Field Services team.

Requirements

Working knowledge and the ability to learn of all applicable practices, standards and codes (electrical, cabling, fiber, wireless, networking, conduit, industry, Securus, JPAY and equipment)
Ability to work all tasks to completion with a high sense of urgency and the highest work quality
Must have in depth knowledge of Securus’ and JPAY products, features and equipment
Must be able to take on a leadership role and assume responsibility for work performed on installation projects, repairs, and complex
Strong organizational, planning, interpersonal, written and verbal communication skills
Demonstrates proficient skills with installing, terminating and troubleshooting conduit, copper cabling, wireless networks and fiber optics, in addition to loading configuration files, installing and maintaining all of Securus’ and JPAY equipment, products and features.
Accept and adapt to change
Adhere to Field Service Standards and all Company policies outlined in the Employee Handbook
A self-starter, with the ability to self-train, who can work independently with minimal supervision on complex projects in remote areas to complete them on schedule and within budget.
Excel at multi-tasking, setting priorities and tracking issues
Experience working with Windows OS, VOIP, Adtran AOS, Cisco IOS and wireless technology
Ability to travel up to 100% and be reimbursed for expenses
Must have a clean valid driving record
Microsoft Office
Visio
High school diploma or GED
Experience as an FST II / Installer for at least 2 years or have 5 years of related experience in installation, repair, or maintenance of telecom and networking devices.

Nice To Haves

BICSI Certification
Microsoft Certifications (A+, N+, MCSE etc…)
Cisco Certifications (CCNA etc…)
Fiber Certification
Experience working with Windows OS, VOIP, Adtran AOS, Cisco IOS and wireless technology
Electronics / Electrical Certification or Degree or related field of study
Experience in blueprint reading
Experience in BOM reviews and edits
5 years or more of related experience

Responsibilities

Installs, maintains, programs and repairs telecommunications hardware, associated LAN/WAN/networking hardware/software, various electronic equipment and wiring per specifications, codes, standards and operational procedures in correctional facilities
Installs phones, kiosk, video terminals, WAP’s, tablets and other required equipment within correctional facilities across the country
Conducts Site Surveys using industry standard software
Performs Quality Assurance reviews of installations both internal and contractors
Serves as SME and team leader for the Field Services
Assist Field Service Manager in resolving complex customer issues
Gather, update, record, provide to management and maintain related data and/or statistics
Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.)
Interfaces with many internal Securus organizations, various vendors and contractors for problem solutions
Assist in educating and training Securus customers and field service associates - providing information to various internal departments and following direction given on Securus products & services
Travel to remote sites nationwide for extended periods of time to do installs, service and repairs, and submits expense reports for reimbursement per policy
Determine when to negotiate alternatives, when to escalate a problem or when to ask for assistance in dealing with the various problems reported
Rely on experience / judgment to plan and accomplish assigned tasks / goals
Create diagrams for site survey review
Review and approve site survey, and BOM engineering as needed
Additional duties as assigned