Field Service Specialist

Metrohm USA•Sioux City, IA

13d•Remote

About The Position

Metrohm USA delivers technical solutions, trusted partnerships, and tangible results. We are the North American division of Metrohm AG (Herisau, Switzerland), a global leader in high-precision laboratory instruments and solutions for chemical analysis. We’re currently seeking a Field Service Specialist to support our customers across, but not limited to, South Dakoda, Iowa and Nebraska. As a Metrohm Field Service Specialist, you’ll be the face of our Service team—providing technical support and on-site service that keeps our customers’ instruments running at peak performance.

Requirements

BS/BA in Chemistry or a closely related scientific discipline.
2–4 years of hands-on experience repairing laboratory instrumentation.
Excellent troubleshooting and communication skills.
Strong time management and the ability to work independently.
Willingness to travel extensively throughout the territory and occasionally outside the territory in the South Region.
Must pass pre-employment background check, education and employment verification, motor vehicle report and a 10-panel drug screening (including marijuana).

Nice To Haves

Previous experience traveling for field service work.
Familiarity with process-based applications.
Candidates with strong computer literacy and experience using common business or industry-specific software

Responsibilities

Perform installations, repairs, calibrations, certifications, preventive maintenance, and refresher training for benchtop analytical systems.
Support customers both on-site and remotely (via phone, email, Teams).
Manage a dynamic schedule across the territory.
Build strong customer relationships through expert service and communication.
Collaborate with Sales, Customer Support, and Product teams to deliver seamless customer experience.