Field Service Specialist

Arizona State University • Tempe, AZ

1d • Onsite

About The Position

Field service specialists for ASU Parking and Transit Services (PTS) are assigned to a high-volume parking facility. The Field Service Specialist coordinates customer service delivery to faculty, staff, students and guests of the university ensuring the garage equipment is in operational order (including gate arms, ticket dispensers, intercoms, and fee computers); provides general campus information, directions, parking alternatives and other information to customers. This position will be required to work outside for entirety of shift.

Requirements

• High School Diploma and two-years (2) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• Evidence of a valid Class D driver's license; an MVR will be conducted.
• Work experience in an outdoor setting.

Nice To Haves

• Experience working with credit card transactions in a high-volume retail environment with direct customer contact.
• Experience working in a high-volume service environment (2 years).
• Experience working in a parking operation at a university, city, or airport.
• Experience with credit and debit card transactions.
• Experience in providing quality customer service interaction with the general public.
• Experience in maintaining accurate records.
• Experience in work that requires attention to detail and/or loss prevention requirements.
• Experience with Microsoft Office applications (i.e., Word, Excel, Outlook).

Responsibilities

• Provide assistance to customers using the new AMANO equipment at pay-on-foot stations and entry/exit lanes.
• Engage with customers in a positive and professional manner, delivering a high level of customer service.
• Greet and acknowledge each customer with a warm, friendly introduction, while maintaining a professional appearance and clear, courteous communication.
• Comfortability utilizing Parking Software programs to provide payment options to customers.
• Prepare activity logs and report service/maintenance issues to their supervisor for resolution.
• Respond to intercom calls and communicate with a two-way radio and telephone.
• Provide general campus information to guests, including; directions, parking alternatives and other information.
• Provide minor cleaning and equipment maintenance such as; clearing ticket dispensers, adjusting gate arms and intercom issues.
• Provide light structure maintenance such as picking up trash throughout the facility and keeping the parking equipment clean.
• Manage traffic flow during peak ingress and egress periods for the efficient entry and exit of traffic.
• Monitor space availability and utilization; assist with events and reservation accommodations as necessary.
• Be flexible during daily activities with the ability to change priorities which may include and/or subject to resolution conflict with customers.
• Complete manual and electronic forms.
• Write exit citations.
• Perform other duties as assigned.

Benefits

• The benefits, professional growth, and job satisfaction associated with working for this nationally recognized leader among public institutions and the model for the New American University.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED