Field Service Specialist

Anno.ai • Duluth, MN

4d • Onsite

About The Position

What We Do at Anno.ai Anno.ai is a mission-focused defense technology startup dedicated to accelerating the safe and effective development of next-generation autonomous systems. We specialize in building and operating advanced test ranges for low Technology Readiness Level (TRL) single- or dual- use autonomous platforms, providing a critical bridge between early-stage innovation and real-world mission requirements. Our ranges are designed to replicate complex, contested, and dynamic environments—giving innovators, researchers, and defense partners the ability to validate, stress-test, and mature their systems with speed and rigor. By combining deep technical expertise with a strong national security ethos, Anno.ai ensures that emerging autonomous technologies are tested not only for performance, but for resilience, adaptability, and operational relevance. Anno.ai is a growing company with a team drawn from diverse professional backgrounds, bringing together expertise in defense, technology, engineering, and operations. We intentionally build our teams on the foundation of trust. Our values including the trust rule, ownership, bias for action, never stop learning, and sustainable excellence, not only guide how we work internally, but also how we partner with customers and stakeholders. At Anno.ai, we believe that mission success depends on empowering innovation at the edge. We exist to help our partners move faster, fail smarter, and ultimately deliver autonomous capabilities that safeguard both national security and the future of global stability. Disclaimer: Due to the sensitive nature of our engineering work, Anno.ai enforces strict digital footprint and identity verification. We actively monitor for synthetic profiles, proxy networks, and AI interview assistants; any fraudulent activity will result in immediate disqualification. Position Overview As a Field Service Specialist at Anno.Ai’s Lake Superior Test Range, you will support the deployment, fielding, and maintenance of sensors, systems, and tools. You would work directly with engineering, product, and customer support teams to deliver the highest quality products and services. Annomals are practical, mission-driven, and fun. We value good management, your career growth, and ethical, responsible practices. For this opportunity we are looking for individuals who have experience deploying and troubleshooting equipment. The ability to think on your feet and good communication skills are essential. We are looking for someone who has a learning mindset and loves to tinker. The ideal candidate for this role would reside in Duluth, Minnesota. Candidates need to be able to obtain and maintain U.S. Government security clearance (U.S. citizenship required). Candidates must be able to travel up to 20% of the time.

Requirements

• Associate's or bachelor’s degree in information systems, Systems Engineering, Electrical Engineering, Mechanical Engineering, or a related technical field preferred.
• 5+ years of relative experience
• Familiarity with Windows and Linux environments for system setup, troubleshooting, and diagnostics
• Hands-on experience with electronic systems, wiring, connectors, and test equipment.
• Ability to read and follow technical documentation, schematics, and standard operating procedures
• Experience using basic diagnostic tools and troubleshooting methods in field or lab environments
• Strong mechanical aptitude and comfort assembling, modifying, and repairing hardware systems
• Technical knowledge of sensor systems and unmanned vehicles
• Experience planning and executing prototype testing and validation
• Valid driver’s license and ability to safely operate company or field vehicles, if required.
• Ability to work outdoors in austere environments and lift or move equipment safely
• Ability to obtain and maintain a U.S. Government security clearance (U.S. citizenship required)
• Ability to travel up to 20% of the time

Nice To Haves

• Prior experience supporting U.S. Department of Defense programs, defense systems, or mission-critical platforms
• Maritime experience is a plus
• Experience fielding equipment in a variety of environments, including marine, coastal, desert, and urban settings
• Experience with additive manufacturing, including 3D printing for prototyping or field-expedient repairs
• Experience with small unmanned aerial systems (UAS) (e.g., DJI, FPV), unmanned underwater vehicles (UUV), uncrewed surface vessels (USV)

Responsibilities

• Conduct system integration, field deployment, testing, and support of products and services
• Support test range air and maritime operations
• Provide repair, calibration, and maintenance services
• Perform sensor data collection in support of product development
• Troubleshoot repair, and calibrate of systems in the field
• Improve products based on field experience

Benefits

• Competitive salary
• Equity
• Comprehensive benefits package
• 401k with a 5% company match
• Paid holidays and generous paid time off offering
• Paid leave programs
• Patent bonus program
• Employee referral bonus program
• Learning and development program
• Opportunity to work with a team of highly skilled, creative and motivated team members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree