Field Service Specialist - nVent HOFFMAN (Panel Shop Automation)
About The Position
We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation. Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.
Requirements
- Associate’s degree or equivalent work experience
- Ideally 5+ years in technical and customer interfacing roles
- Proven knowledge working with industrial channels of distribution including distributors, direct sales and manufacturer’s reps
- Demonstrated skill in identifying root causes of issues and developing recommendations for resolution in a professional and timely manner
- Ability to maintain performance metrics
- Strong analytical and computer skills using Excel, Word, PowerPoint, and Outlook
- Ability to plan, organize, and prioritize time/workload and delegate work in order to accomplish tasks and meet deadlines
- Ability to carry out responsibilities with a minimum level of supervision
Nice To Haves
- Experience with industrial manufacturing as well as exposure to automation, Panel Shops is helpful
- Experience with automation equipment’s mechanical and electrical function is helpful
- Experience with CAD software (AutoCAD or similar) is helpful
Responsibilities
- Provide sophisticated technical application assistance on Panel Shop Automation equipment and software
- Complete machine installations and planned maintenance at customer sites primarily in North America and globally as needed
- Field support calls from toll free number from both current and potential customers
- Train customers on operation of new products at nVent facilities and customer sites
- Coordinate with Technical Support team for on-time machine installation/training as well as emergency break/fix schedule
- Partner with Sales Manager, TS team, Anoka-based Plant Managers and Germany-based Panel Shop Automation business and technical leaders to provide outstanding customer experience
- Maintain a spare parts inventory in Anoka and facilitate order fulfillment
- May be required to perform additional duties as assigned
Benefits
- Medical, dental, and vision plans
- Flexible spending accounts
- Short-term and long-term disability benefits
- Critical illness insurance
- Accident insurance
- Life insurance
- 401(k) retirement plan
- Employee stock purchase plan
- Company match for 401(k) and employee stock purchase plan
- Tuition reimbursement
- Caregiver leave
- Personal leave
- Parental leave
- Back-up care services
- Paid time off
- Paid volunteer time
- Well-being program
- Legal protection
- Identity theft protection
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
