Field Service Specialist

Ecolab • Austin, TX

21h • $67,800 - $101,800 • Remote

About The Position

The Field Service Specialist supports customers globally and reports to the Manager, Field Service Ops. The Service Specialist is responsible for aspects of deployments, maintenance, and support of CoolIT products in the field, ensuring all work meets internal quality expectations and industry standards. Founded in Calgary, Alberta in 2001, CoolIT Systems is the leading Direct Liquid Cooling technology provider for data centers, supercomputers, and desktop computers. We design and manufacture solutions used by the largest tech companies globally. Recognized as one of “The Americas’ Fastest Growing Companies 2023” by Financial Times and honored with the Deloitte Fast 50 Clean Technology award in 2022, as well as the Deloitte Fast 500 distinction in both 2021 and 2022, CoolIT's rapid growth is capturing global attention. As demand for generative AI, high-performance computing and cloud solutions rapidly expands, there has never been a more exciting time to join our team.

Requirements

• Minimum 5 years' experience in a Service Specialist or equivalent technical role that has a solid understanding of project workflows and can manage aspects of projects.
• Red Seal/Journeyman Certification in pipe trades (Plumbing, HVAC, Steam Fitting etc.) with solid expertise in hydronics preferred.
• Strong knowledge and understanding of Technical Cooling System Loops including various loop configurations.
• Mission-critical environment experience is required.
• Proficient with various pipe materials and joining methods: plastic fusion, Victualic piping and corresponding clamping and torquing requirements.
• Skilled with Microsoft Office (Word, Outlook, Excel); able to document work according to established processes.
• Professional communication skills—verbal and written (English).
• Must hold a valid driver’s license with a clear abstract and a valid passport (eligible for international travel and security checks).
• Capable of frequent heavy lifting (up to 150 lbs between two people) and working remotely in a suitable home setup.

Nice To Haves

• Strong communication and presentation skills, particularly for training delivery and customer interaction.
• Mechanical/Electrical background with ability to understand control systems integration and an interest in high-level programming logic.
• Experience in various software platforms for FSM and others (e.g.: NetSuite, SAP, etc.)
• Mechanically inclined with hands-on technical ability.
• Highly adaptable to shifting priorities in fast-paced environments.
• Strong organizational, interpersonal, and customer service skills.
• Effective in both independent work and remote/virtual troubleshooting scenarios.
• Takes ownership and pride in work; committed to high standards of service and professionalism.

Responsibilities

• Perform on-site and/or support remote installations of CoolIT products.
• Conduct preventative and corrective maintenance on direct liquid cooling (DLC) systems.
• Read and interpret blueprints and technical drawings where required.
• Provide technical support to ASP or End-User on-site technicians, including those managing Tier 3 and 4 data centers.
• Offer Plumbing and HVAC consultation to internal teams (e.g., Lab Technicians, Engineers, Product Managers, Sales, Production).
• Develop subject matter expertise in CoolIT’s product portfolio.
• Deliver training to customers, service technicians, and internal staff (in-person or remotely).
• Follow established service processes to troubleshoot and resolve issues, coordinating with Authorized Service Providers as needed.
• Ensure compliance with relevant environmental, health, and safety regulations.
• Complete accurate service documentation, including reports and system testing records.
• Coordinate and dispatch field service visits with end-users and Authorized Service Providers.

Benefits

• Employer-provided benefits coverage begins on the first day of the month following your date of hire.
• Employees can choose from a selection of medicals plans, along with dental and vision coverage, with premiums shared between the employer and employee.
• Voluntary Life & AD&D Insurance: Employee-paid Life and Accidental & Dismemberment (AD&D) coverage
• Employer-paid premiums for Short-Term Disability (STD) and Long-Term Disability (LTD) coverage.
• 401(k) Retirement Plan: 2% employer-sponsored contribution.
• Three weeks of paid time off, six flex days, plus a one-week company-wide holiday shutdown.
• $1,000 annually to support professional development and continued learning.
• Medical, dental, vision, life insurance, accident insurance, critical illness insurance, hospital indemnity insurance, auto insurance, home insurance, pet insurance, identity theft protection, short-term and long-term disability, 401k, pension plans, retirement health care benefits, short-term incentives, vacation (12 days), holidays, parental leave, employee stock purchase plans (Full-Time Associates), discount on day care services and caregiver services, adoption assistance, group legal services, employee assistance program, employee discount program, and education assistance program
• On-Site childcare and fitness facilities may be available at select Ecolab locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED