Field Service Specialist IV - Imaging

Prime Healthcare•Elgin, IL

5d•Hybrid

About The Position

Join our team of dedicated professionals who provide services and operational support to award winning hospitals through roles in supply chain, IT and cybersecurity, clinical engineering, capital procurement, medical coding, project management and more. We provide services to clinically excellent community hospitals across the country that are dedicated to ensuring quality, compassionate care for every patient, every time.

Requirements

Associate degree in biomedical/electrical engineering technology, or equivalent military education with minimum 15 years’ experience servicing diagnostic imaging equipment
Formal certification of training (OEM or third-party training center) in the medium to high-end imaging modalities
Working knowledge of Networking, PACS and DICOM standards required
Knowledge of associated tools and test equipment.
Demonstrate mechanical diagnostic troubleshooting and repair skills in a timely manner.
Familiar with the Healthcare Industry, understanding roles in various department and users.
Support policies and procedures of Prime Healthcare.
Professional appearance and behavior.
Communicate effectively, share knowledge, proactively complete tasks, and cooperate in a team environment.
Maintain a valid DL with good driving record.
Travel to Prime Healthcare Hospitals in Illinois and possible outside Illinois as required.

Nice To Haves

Be able to teach and coach others as needed.
Willingness to cross-train other team members.

Responsibilities

Performs preventive maintenance inspections, installation support, testing, calibration, troubleshooting and maintenance on multiple high-end specialty imaging modalities (MRI, CT, Cath Lab, X-ray, Nuc-med) and on low end modalities (Ultrasound, injectors) as needed.
Ensures compliance with changes in regulations, policies and procedures set by national and state regulatory bodies.
Ensures that all scheduled work is accomplished on time, customer needs are met, and the day-to-day operations impacting revenue are communicated as needed and appropriate resources are utilized to minimize any service interruptions.
Provides regional technical support for resolving difficult equipment issues.
Contributes to department improvement and collaborates and maintains positive relationships with customers.
Maintains a department "culture" that is patient-focused and participates in teamwork, quality, integrity and professional growth upholding the Prime Healthcare Mission and Vision at all times.