Field Service Engineer (Imaging)

Arch Solutions

2d • Remote

About The Position

Arch Solutions delivers uptime optimization service agreements and has a reputation for providing in-depth troubleshooting, rapid resolution, and preventive maintenance across two distinct business divisions: Arch Medical and Arch Technology. The Arch Technology division excels in infrastructure network support, providing independent uptime optimization service agreements that extend the life of Original Equipment Manufacturer (OEM) hardware. Our team of highly skilled and experienced engineers resolves over 75% of cases without needing Return Merchandise Authorization (RMA) through our Technical Assistance Center (TAC). In a similar scope, Arch Medical division is dedicated to servicing a wide range of medical imaging equipment. This includes MRI machines, CT scanners, x-ray rooms, portable x-ray devices, CATH labs, PET CT rooms, and nuclear medicine rooms. We offer 24/7 comprehensive maintenance support, ensuring minimal downtime and maximum patient safety, which our clients rely on with confidence. In both divisions, Arch Solutions provides world-class support that minimizes downtime while extending the life of equipment we all rely on.

Requirements

• Senior Field Service Engineer role requires delivering reliable, high-quality service.
• Requires hands-on technical execution.
• Requires collaboration, cross-training, and disciplined documentation.
• Requires accurate diagnosis, repair, maintenance, calibration, and preventative service of imaging equipment.
• Requires positive, professional, and solutions-oriented engagement with customers.
• Requires clear communication and dependable follow-through.
• Requires inspection, troubleshooting, repair, and maintenance of imaging modalities.
• Requires adherence to manufacturer specifications, service standards, and contractual commitments.
• Requires supporting and collaborating with fellow engineers.
• Requires sharing technical expertise and assisting with complex issues.
• Requires travel between customer sites as needed.
• Requires prioritizing locations and systems with high service demand.
• Requires accurate identification of parts for repairs and maintenance.
• Requires supporting quoting activities.
• Requires clear communication of parts requirements.
• Requires managing receipt, return, and tracking of parts and tools.
• Requires proper handling, documentation, and cost awareness of parts and tools.
• Requires maintaining clear, accurate, and timely service documentation.
• Requires compliance with regulatory requirements, OEM guidelines, and company policies.
• Requires a focus on safety for patients, customers, and team members.

Responsibilities

• Provide world-class, hands-on support to imaging customers through accurate diagnosis, repair, maintenance, calibration, and preventative service of imaging equipment within the assigned region.
• Engage with customers in a positive, professional, and solutions-oriented manner, building trust and confidence through clear communication and dependable follow-through.
• Inspect, troubleshoot, repair, and maintain a variety of imaging modalities in accordance with manufacturer specifications, service standards, and contractual commitments.
• Support and collaborate with fellow engineers in the field by sharing technical expertise, assisting with complex issues, and contributing to faster, higher-quality resolutions.
• Travel between customer sites as needed, prioritizing locations and systems where service demand is highest to ensure timely coverage and uptime.
• Accurately identify parts required for repairs and maintenance, support quoting activities, and communicate requirements clearly to enable timely sourcing and approval.
• Manage the receipt, return, and tracking of parts and tools, ensuring proper handling, documentation, and cost awareness throughout the service process.
• Maintain clear, accurate, and timely service documentation, including service reports, PM records, and system notes, to support continuity, compliance, and operational insight.
• Perform all work in compliance with applicable regulatory requirements, OEM guidelines, and company policies, with a consistent and sincere focus on safety for patients, customers, and team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed