Field Service Site Operations Representative

Industrial Electric Manufacturing•Portland, OR

11d•Hybrid

About The Position

The Field Service Site Operations Representative supports the successful execution of field operations by coordinating site activities, maintaining operational readiness, tracking progress against project needs, and ensuring labor, materials, documentation, and resources are aligned for safe, efficient, and timely service delivery. This role acts as a key operational support resource to field leadership, identifying and communicating site needs, escalating issues, and promoting high standards of customer service, accountability, and compliance.

Requirements

High school diploma or GED equivalent required.
Minimum of one year of experience supporting on-site operations in construction, field service, commissioning, or a related environment, including coordination of labor, materials, schedules, and site activities.
Strong verbal and written communication skills, sound problem-solving ability, and the ability to manage competing priorities in a fast-paced operational environment required.

Nice To Haves

Associate degree or two-year technical degree in Construction Management, Engineering, or a related field preferred; equivalent combination of education and relevant hands-on experience may be considered.
Experience working directly in active jobsite environments and maintaining a high level of customer service, professionalism, and responsiveness in client-facing interactions preferred.

Responsibilities

Support Field Service Leads and Field Operations leadership in coordinating day-to-day site operations to promote efficient execution of commissioning, startup, and related field service activities.
Review customer schedules, project timelines, and site requirements to help align field labor, materials, tools, and resources with operational demands.
Monitor project milestones, deliverables, and open items to help keep jobs on schedule and support timely completion of work.
Identify, communicate, and help escalate potential project delays, staffing gaps, material shortages, documentation issues, or other operational risks that may impact project execution.
Assist with tracking site progress, punch list items, outstanding action items, and project closeout needs, and follow up with appropriate parties to support resolution.
Ensure required jobsite documentation, reports, correspondence, and records are completed accurately, submitted timely, and maintained in an organized manner.
Support coordination of supplies, tools, equipment, parts, and materials needed for site activities to reduce downtime and maintain workforce productivity.
Assist with the movement or delivery of materials, parts, or equipment between jobsites or designated locations, as business needs require.
Participate in project, commissioning, or site coordination meetings as needed and document relevant updates, action items, and follow-up needs.
Maintain regular communication with Field Service leadership regarding site conditions, technician utilization, schedule concerns, customer needs, and project support requirements.
Help monitor technician deployment and communicate when additional support is needed or when available labor can be reallocated based on project demands.
Provide administrative and operational support related to site readiness, scheduling coordination, documentation tracking, and overall project execution.
Assist with normal commissioning-related activities, as appropriate and within the scope of the role, to support project completion and customer satisfaction.
Promote a professional and customer-focused presence at jobsites by maintaining effective communication with customers, contractors, vendors, and internal stakeholders.
Follow all company policies, jobsite rules, and safety expectations, and support a culture of safe and compliant work practices.
Perform other duties as assigned by management.