Field Service Scheduler I

JBT Marel•Gainesville, GA

13d

About The Position

At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business. Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation. Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation. The Field Service Scheduler is responsible for scheduling, re-scheduling, updating and communicating the field service activity schedule in an efficient, timely and accurate manner. The Field Service Scheduler will ensure: Close cooperation with relevant stakeholders like Project Management, Customer Support Management, Technical Support, FSE Planner and the FSE. Close cooperation with Project Manager/Coordinator to ensure scheduling is in line with the delivery of equipment. Close cooperation with Customer Support Coordinator to ensure scheduling is in line with the delivery of spare parts. To reserve capacity for all field service activities, both pro-and re-active. To schedule FSEs to fulfill the work orders that have been created in line with local laws, regulations and work-life balance. To monitor the status/progress of the requests and act quickly upon changes.

Requirements

3+ years of experience with operations management and/or field service scheduling
Knowledge of Service Administration processes, preferably in a Sales or Service environment.
Strong logistics and planning background.
Excellent English skills, both written and verbal

Nice To Haves

Experience of using an ERP system preferred, ideally in combination with a service-scheduling application (ServiceMax preferred)
Experience with and comfort working in a multi-cultural, multi-discipline organization is an advantage

Responsibilities

Schedules FSE’s according to work order requirements, location and severity
Identifies resource needs/shortage/excess and involve relevant stakeholders, to find the optimal solution
Informs stakeholders about changes/issues to the scheduling process
Updates and manage the service schedule in a timely and accurate manner
Ensures balanced, effective and efficient use of resources (customer, FSE and organization)
Provides to Field Service Manager an up-to-date overview of scheduled/available Field Service Engineer hours/capacity
Work with Field Service Manager to ensure Field Service Engineers’ training needs, Skills and Skill Level are up to date