Field Service Representative (Technicians & Engineers)

Fuse Integration • San Diego, CA

1d • $70,000 - $150,000 • Onsite

About The Position

Fuse is seeking Field Service Engineers and Field Service Technicians to provide forward-deployed support for an airborne networking pod and associated ground systems. This role involves hands-on installation, configuration, troubleshooting, and sustainment of Fuse pods and expeditionary ground gateway kits in operational environments. The position requires working with aircrews, JICOs, network operations teams, and Fuse engineers to ensure the mission-effectiveness of Fuse products, including bringing pods to Full Ops, stabilizing Link-16 and JREAP-C, enabling voice communications, and resolving integration issues under real-world conditions. The specific title of "Technician" or "Engineer" and compensation will be determined by the candidate's skills and experience. This role offers opportunities for career growth within Field Service or other engineering departments.

Requirements

• U.S. citizenship.
• Ability to maintain a Secret security clearance.
• Ability and willingness to travel up to ~75% CONUS and OCONUS for extended periods, including deployment to austere locations and support to extended mission days.
• 2+ years of experience in one or more of the following: Field service, avionics, or systems maintenance on military platforms; Tactical data links (e.g., Link-16) or multi-link gateway systems (e.g., TRAX, WinTAK, or similar); Tactical IP networking / SATCOM systems (e.g., pLEO/LEO SATCOM, WBHF, or Ku/Ka-band terminals) in DoD environments.
• Comfortable working on and around aircraft in coordination with maintenance and ground crews.
• Demonstrated ability to troubleshoot complex systems by following procedures, using logs, and collaborating with remote engineering teams.
• Strong verbal and written communication skills; able to brief status and issues concisely to both operators and engineers.

Nice To Haves

• Hands-on experience with Link-16 terminals (e.g., KOR-24A STT, MIDS-LVT, MIDS-JTRS), JREAP-C client/servers, or other tactical data link gateways (e.g., TRAX, WinTAK).
• Hands-on experience with Type-1 HAIPE devices (e.g., KG-250X family or equivalent).
• Hands-on experience with SATCOM terminals (Starlink/StarShield, WGS, commercial Ku/Ka) and tactical IP routers/firewalls (e.g., ruggedized CORE-class systems) in deployed environments.
• Hands-on experience with Radio-over-IP / VoSIP gateways (e.g., Vocality, TACLANE-VoIP, or equivalent).
• Prior experience supporting airborne gateways, networking pods, or similar mission systems.
• Prior military service or direct support to operational units.
• Familiarity with Linux, basic command-line tools, and web-based management interfaces (e.g., cloud-hosted tactical monitoring systems similar to ADSI, LMMT, and T3).
• Experience working with COMSEC/crypto teams and interpreting OPTASK LINK, theater data link guidance, and JICO-provided network plans.

Responsibilities

• Support upload, download, and ground checks of the pod on aircraft in coordination with maintenance and GCS crews.
• Perform pod power on, BIT, and LRU checks across the integrated communications stack, including tactical router/switch, Type 1 IP encryptor, airborne IP SATCOM terminal, Link 16 tactical data link terminal, and MANET/wideband line of sight radio.
• Verify aircraft/pylon power behavior and execute pod recovery sequences.
• Assist with umbilical routing, connector inspections, and basic mechanical/electrical checks, escalating complex issues.
• Bring pod from cold start to mission ready by configuring the mission management/monitoring tool, verifying tactical data link gateway configuration, and confirming crypto loads and time synchronization.
• Establish JREAP-C connectivity between the pod and ground sites.
• Monitor pod status during missions, track Link 16 and JREAP-C health, and execute recovery TTPs.
• Support voice integration on the pod, including RoIP/VoSIP gateway and Link 16 radio voice channel configuration, and perform voice checks.
• Capture flightline observations, power cycle timelines, and system behavior for engineering and operations feedback.
• Work with SIPR providers, DISA, and base comms teams to validate system connectivity, bandwidth, and reachability.
• Assist with configuration and basic troubleshooting of JREAP-C, Link-16 net entry, and status/data replication.
• Support local COMSEC personnel with loading and verifying keys for Link-16 terminals, IP encryptors, and ancillary radios or SATCOM modems.
• Execute repeatable ground test sequences to reproduce and isolate issues with power sequencing, network routing, tactical data links, voice services, and Red/Black routing paths.
• Pull logs from pods, radios, routers, encryptors, and laptops and securely transfer them to Fuse engineering teams.
• Follow structured troubleshooting practices, documenting problems, diagnostic steps, workarounds, and operational impact.
• Contribute to updates of user guides, checklists, and TTPs.
• Work directly with operators, JICOs, liaison officers, and maintainers to explain Fuse capabilities and operating procedures.
• Provide informal, on-the-spot training and mission-prep walkthroughs.
• Represent Fuse professionally in operational environments and relay warfighter pain points to product and engineering teams.

Benefits

• Medical, Dental, and Vision (Employee coverage is fully funded; a portion of dependents' coverage is funded as well)
• 11 paid Federal Holidays
• Paid Time Off (PTO)
• 40 hours of paid sick leave per year
• 401k with employer matching
• Annual bonuses
• Cell phone reimbursement: $100/month

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed