Field Service Representative (Houston)

Vallourec - North America • Houston, TX

6d • Onsite

About The Position

VAM USA, the world leader for premium connection solutions for the oil and gas industry, is seeking a Field Service Representative. This role involves overseeing and instructing service companies and rig personnel on the proper handling and make-up criteria for VAM USA products, supervising rig crews in the implementation and field evaluation of new products, and performing critical on-site inspections of VAM USA products. The representative will provide procedural support to ensure efficient installation and maintenance, follow up with customers to identify areas for improvement and build relationships, and be responsible for service report fulfillment. The role also includes accompanying sales on customer calls, managing equipment inventory, verifying connection signatures, ordering and shipping service equipment, and adhering to the Smith System of driving. The position requires availability for "On Call" duties, adherence to all company policies, procedures, specifications, and safety standards, and performing any other assigned duties.

Requirements

• High School Diploma or equivalent experience to meet skill level
• Minimum 5 years in OCTG services
• Advanced knowledge of well completions
• Experience with Enterprise Resource Planning (ERP) systems, preferably SAP
• Ability to read, write and speak well in English and possess strong analytical and interpersonal skills
• Ability to understand and execute instructions through strong organizational skills and attention to detail
• Must be available for frequent extended travel both domestically and internationally
• Have a valid driver’s license and good driving record
• Must be able to pass applicable testing as required

Nice To Haves

• Prefer advanced education

Responsibilities

• Oversee and instruct various Service Companies and rig personnel in proper handling and make-up criteria for VAM USA products
• Supervise rig crews/casing crews in implementation and field evaluation of new products
• Perform critical inspections of VAM USA products on-site to field inspection criteria
• Provide procedural support and oversee control to ensure the product is installed and or maintained in the most efficient manner allowing the product to perform to its optimum design potential
• Follow up with customer's representative regarding past and upcoming jobs to identify potential areas of improvement and to continuously build positive relationships
• Responsible for service report fulfillment
• Accompany or assist sales with customer calls
• Responsible for maintaining and controlling all equipment and accessory inventory
• Verify connection signature for acceptance or rejection and calibration of connection make-up equipment
• Responsible for ordering needed service equipment and ship equipment to job sites as needed
• Maintain and safely execute the Smith System of driving on company vehicles
• Available “On Call” in accordance with company policies and procedures to satisfy customer requirements
• Must follow all company policies, running procedures, specifications and safety standards
• Any other duties as assigned

Benefits

• Medical, Dental, and Vision Coverage
• Company-Paid Life Insurance & Short/Long-Term Disability
• 401(k): Company match 4.5% with no vesting period
• Paid Parental Leave: For birthing and non-birthing parents, including adoptions
• Paid Holidays: 10 days, plus 1 personal floating holiday
• Paid Vacation Time
• Performance-Based Bonus Program
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED