Field Service Representative, North DFW/Oklahoma
About The Position
McKesson is seeking an early-career sales or customer-facing professional to join their team as a Field Service Representative. This role supports Home Medical Equipment (HME) customers across North Dallas-Fort Worth and Oklahoma. The representative will partner with local business owners and healthcare providers to help them navigate products, improve operational efficiencies, and maximize the value of their partnership with McKesson. Success in this position relies on building trusted relationships, providing exceptional customer support, and serving as a reliable resource. The ideal candidate is approachable, dependable, curious, and eager to learn, with a passion for connecting with people, solving problems, and developing sales and relationship management skills.
Requirements
- 2+ years of relevant experience
- Valid driver's license. 7 year motor vehicle record check completed during pre-employment
- Ability to travel 3 to 4 days per week throughout the assigned territory.
Nice To Haves
- Relationship-building skills with the ability to establish trust and credibility with customers.
- Strong verbal communication and active listening skills.
- Consultative approach to influencing customer behaviors and business outcomes.
- Self-motivated with the ability to work independently and manage a territory effectively.
- Customer-focused problem-solving and decision-making abilities.
- Adaptable and comfortable working in a dynamic, fast-paced environment.
- Professional and approachable presence when interacting with customers and internal stakeholders.
- Ability to learn and understand healthcare products, technologies, and customer ordering systems.
- Experience in customer service, retail sales, healthcare support, account management, or other customer-facing roles.
- Experience managing multiple priorities and working across cross-functional teams.
- Detail-oriented with strong organizational skills.
- Ability to navigate change and adapt to evolving customer needs.
- Willingness to relocate for future career growth opportunities is a plus.
Responsibilities
- Conduct scheduled customer visits to assigned HME customer locations throughout the territory.
- Build trusted relationships with customer owners, operators, and key decision-makers.
- Reinforce McKesson's value proposition and ensure customers are maximizing the benefits of their partnership.
- Support new customer onboarding through training, presentations, and ongoing account support during implementation.
- Educate customers on product offerings, formulary updates, and product conversion initiatives.
- Support utilization management and formulary compliance efforts for customers operating under PPD pricing models.
- Identify customer concerns, service gaps, and growth opportunities, partnering with internal stakeholders to deliver solutions.
- Promote and sell approved products and solutions, including equipment, housekeeping products, and special-order items.
- Collaborate with Sales Managers and National Account Managers to execute strategic sales and customer retention initiatives.
- Maintain accurate customer activity records and communicate market feedback to internal teams.
Benefits
- Base salary of $67,000 annually
- Target sales incentive opportunity of $12,000 annually, paid on a quarterly basis
- Participation in McKesson's vehicle program, including either a monthly automobile allowance of $668 or a company-provided vehicle with fuel card
- Comprehensive benefits package
- Opportunities for career advancement within McKesson
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
