Field Service Representative

Ecolab • Gillette, WY

8h • Onsite

About The Position

Ecolab's Nalco Water division is seeking a Field Service Representative to support water treatment and disinfection systems across various industries. This role involves working independently in the field, building customer relationships, and delivering solutions that protect resources and improve operational performance. The representative will provide expert service for cooling tower cleaning and water disinfection, technical support, and ensure safety compliance. They will also perform chemistry tests, manage product inventories, and support Sales Representatives with customer system assurance plans.

Requirements

• High school diploma or equivalent
• 2 years of experience in water treatment or an industrial/mechanical environment
• Position requires a current and valid Driver’s License with no restrictions
• No immigration sponsorship available for this position

Nice To Haves

• Associate’s degree or trade school certification
• Demonstrated mechanical aptitude
• Experience in water treatment or specialty chemical industry
• Familiarity with boilers, cooling towers, and wastewater treatment systems
• Proficiency with Microsoft Office Suite

Responsibilities

• Deliver expert service and support for cooling tower cleaning and water disinfection
• Provide technical support and escalate complex challenges as needed
• Build strong relationships with customers and promote best practices
• Ensure full compliance with safety policies and procedures
• Execute required chemistry tests, log, and report data, and maintain product inventories at customer accounts
• Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance plans
• Provide technical support to customers; identifying and resolving customer pain points, escalating as required

Benefits

• Access to our comprehensive benefits package including medical, dental, vision, matching 401K, company-paid pension, stock purchase plan, paid parental leave, select discounted childcare resources, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED