Field Service Representative

Minth North America•Gadsden, AL

About The Position

The Field Service Representative represents Minth at customer sites to support product quality and production continuity and to coordinate rapid containment and follow-up of customer concerns. The role maintains accurate field information and supports the responsible plant in closing quality issues, reducing customer complaints and repeat issues, and protecting customer satisfaction. The representative works regularly with customer Quality, Production, and Incoming Inspection teams and communicates customer requirements and concerns to Minth teams. The role monitors product use, fit, appearance, and assembly performance at customer sites, including Hyundai OEM plants, and coordinates preventive actions with the Quality Engineer. The position responds to complaints and production disruptions, documents relevant details and evidence, and coordinates approved containment, inspection, sorting, rework, and replacement activities. It supports root-cause investigations and 8D responses, launch and change activities, logistics coordination, field reporting, and performance tracking. The representative follows customer-site safety, access, confidentiality, and conduct requirements, and escalates matters such as production stoppages, repeat defects, suspected safety issues, and delays to designated quality contacts. The role is hourly, full-time, and non-exempt. It works at assigned customer sites, including Hyundai OEM plants, and provides agreed shift coverage and travel support as required. The position reports to the Quality Engineer.

Requirements

At least two years of automotive manufacturing, quality inspection, or customer-site service experience is preferred.
Ability to read drawings and inspection instructions and use relevant measuring tools.
Familiarity with appearance, fit, and assembly inspection.
Working knowledge of nonconforming product control, traceability, containment, and 8D problem solving.
Clear spoken and written English and effective customer communication and cross-team coordination skills.
Ability to work independently at customer sites, use Excel, and prepare accurate reports.
Ability to accommodate agreed travel and shift coverage.
Follow customer-site safety, access, confidentiality, and conduct requirements.

Nice To Haves

Associate degree or above in Engineering, Quality, or a related field; equivalent relevant experience may be considered.
Automotive QMS practices familiarity.
Bilingual capability.

Responsibilities

Maintain regular contact with customer Quality, Production, and Incoming Inspection teams, and communicate customer requirements and concerns to responsible Minth teams.
Monitor product use, fit, appearance, and assembly performance at customer sites; identify risks and coordinate preventive actions with the Quality Engineer.
Respond to customer complaints and production disruptions within agreed response times and record part, lot, quantity, defect, location, time, production impact, and supporting photographs or samples as appropriate.
Coordinate approved containment, sorting, inspection, rework, and replacement activities; verify inspection criteria, traceability, and disposition records; immediately escalate suspected safety issues or production stoppages.
Support root-cause investigations and 8D responses by collecting field evidence, arranging returned samples, checking corrective-action effectiveness at customer sites, and tracking open actions with plant owners.
Support trial builds, launch activities, and approved product or process changes; confirm customer-site feedback and help distinguish affected and replacement stock.
Coordinate with Logistics and the customer on replacement parts, suspect-stock identification, and packaging concerns to support continuity of supply.
Submit field service reports, complaint logs, containment quantities, and costs; track trends and provide timely input for customer quality performance reviews.
Follow customer-site safety, access, confidentiality, and conduct requirements, and complete other tasks assigned by management.
Initiate agreed reporting and containment processes within delegated authority and escalate production stoppages, repeat defects, suspected safety concerns, and delays to the Quality Engineer, Plant Quality Manager, and relevant customer quality contact.
Obtain authorization before accepting liability, approving chargebacks, changing acceptance criteria, or committing to product concessions; ensure product release and disposition follow the approved process.