Field Service Representative – Boston Market

Majestic Photobooth•Boston, MA

3d•$26 - $28•Onsite

About The Position

Majestic Photobooth is seeking a Field Service Representative to own the health of our Boston-based New England market. This is a service-first, hands-on role: you keep every Majestic booth in the territory working, stocked, and looking great, you build real relationships with the venues that host them, and you keep an eye out for the next great venue while you're out there. You'll be Majestic's face in Boston. Venue managers will know you by name. When something goes wrong, you fix it fast. When nothing has gone wrong yet, you're already there checking. And when a bar owner mentions their friend runs three other spots across town, you get the intro and hand it to our sales team to close. Success in this role means booths that never go down, venues that love working with us, and a market that grows because you're in it.

Requirements

Valid driver's license, reliable personal vehicle, and proof of insurance
Ability to work a Wednesday–Sunday schedule, including evenings as needed
Ability to lift and move booth components and media supplies (up to 50 lbs) and stand or walk for extended periods
Comfortable using a smartphone for ticketing, photos, and communication throughout the day
1–3 years in field service, hospitality, events, retail operations, delivery/route work, or another hands-on customer-facing role

Nice To Haves

Experience servicing equipment, vending, or kiosks is a plus
Experience in nightlife, bars, restaurants, or venue operations is a plus
You like being out in the field and on your feet, not at a desk
You're the kind of person who notices a booth looks off before anyone reports it
You're organized enough to keep 20+ locations across Greater Boston, the Cape, Southern New Hampshire, and Southern Maine running smoothly on routes you plan yourself
You're comfortable walking into a bar, restaurant, or venue and talking to whoever runs the place
You're handy with basic troubleshooting and calm when something isn't working
You're reliable: when you say a booth will be fixed today, it's fixed today
You take ownership. This territory becomes your market, and you treat it that way.
Clear, friendly communication with all kinds of people
Strong follow-through and time management
Self-motivated and comfortable working independently within an assigned territory
Basic technical troubleshooting (connectivity, printers, resets)
Comfortable learning HubSpot, Google Workspace, and our booth systems

Responsibilities

Respond to service tickets across the territory, accepting them within four hours and resolving them within 24
Keep every booth stocked, clean, and working: media replenishment, printer and connectivity issues, cleaning, and light maintenance
Plan and run restocking routes so booths get paper and ribbon before they run out, not after; today most service calls in this market are paper changes, and your job is to make those calls disappear
Proactively visit and spot-check booths to catch problems before they become service calls
Manage your own media and backup kit inventory and coordinate resupply with our supply chain team
Build and maintain strong relationships with venue staff and management as Majestic's local point of contact
Collect venue feedback and pass along issues, risks, and opportunities to the right internal teams
Identify promising new venues through local outreach, referrals, and networking, have the first conversation, and hand qualified opportunities to our Account Executives
Document every service visit with photos and notes in our ticketing system, and keep venue and prospect activity current in HubSpot
Communicate your availability ahead of time and coordinate with approved local backup so the market stays covered when you're off
Pitch in on local installs and events when the deployment team needs an extra set of hands