Field Service Representative

Solar Turbines

1d•Onsite

About The Position

This position involves installing, maintaining, and troubleshooting equipment at customer locations. The role includes on-site preventive maintenance, inspection services, call-out services, and commissioning activities on turbomachinery and package systems. The company, Caterpillar Inc., is a global team focused on creating stronger, more sustainable communities. Solar Turbines Incorporated, a wholly owned subsidiary of Caterpillar Inc., manufactures mid-sized industrial gas turbines and provides energy solutions, including gas turbine-powered compressor sets, mechanical drive packages, and generator sets for various applications in natural gas, crude oil, and electricity generation. Solar Turbines emphasizes a culture where individual contributions are valued, diversity is encouraged, and safety is paramount, supported by a dedicated workforce of over 9,000 employees.

Requirements

Degree or equivalent experience desired
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Initiative: Being proactive and committing to action on self-identified job responsibilities and challenges; ability to seek out work and the drive to accomplish goals.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Mechanical Maintenance - Power Supply: Knowledge of machines used in power plant; ability to conduct preventive maintenance and repairs or replacements on faulty mechanical parts used in power plants.
Mechanical Maintenance (Oil and Gas): Knowledge of mechanical equipment and the preventive maintenance; ability to repair or replace faulty mechanical parts used in the exploration, production or refining of hydrocarbons.
Safety (Oil and Gas): Knowledge of procedures, practices, considerations and regulatory requirements for the safety and protection of workers, community, environment and company assets; ability to identify and respond accordingly to work-related hazards.
Programmable Logic Controller (PLC): Knowledge of Programmable Logic Controller (PLC); ability to design, implement, and operate automated process controls.
Troubleshooting Technical Problems: Knowledge of troubleshooting approaches, tools and techniques; ability to anticipate, detect and resolve technical problems in a manufacturing environment.
Pass a Department of Transportation (DOT) drug screen and a physical fitness evaluation.
Clean Driving Record (this includes no moving violations within the last 12 months, no "2 point" violations within the last 3 years, and no DUIs within the last 7 years).
Be able to obtain a legal Transportation Worker's Identification Credential.

Responsibilities

Use a variety of test equipment to diagnose and identify malfunctions and may refer to schematics and manufacturers' specifications that provide instructions on how to locate problems with guidance of experienced field service personnel and/or supervisor.
Under supervision use hand tools, gauges and instruments to analyze, repair or replace faulty parts.
Utilize digital tools and systems.
Observe and check for common causes of trouble, such as dirty or defective components, cleaning and lubricating equipment with guidance of experienced field service personnel and/or supervisor.
Under supervision perform routine installations and making adjustments to equipment as appropriate within normal procedures.