Field Service Representative

Essential Utilities, Inc.•Massillon, OH

About The Position

Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we’re delivering reliable water and wastewater services to our communities. If you’re looking for a rewarding career helping improve our environment and protect our natural resources, we encourage you to join our team! About Essential Utilities Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities. Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities. We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint. Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S. Are you looking for an exciting career opportunity at Aqua? We are looking for a Field Service Representative in the Massillon, OH area! The Field Service Representative will support the operation of the Customer Service Department. The Field Service Representative routinely meets the customer and is the Company’s direct contact with the customer for a variety of issues such as meter and RD configuration, billing concerns, water quality, and general inquiries about water service. As a member of the Distribution Department, the Field Service Representative is also responsible to assist, when necessary, the Distribution Technicians in the operation and maintenance of the distribution system. Field Service Representative work includes, but is not limited to, the following:

Requirements

Must have a high school diploma or the GED equivalent.
Must hold a valid driver’s license.
Must be available for emergency work after regular working hours, weekends, holidays and for scheduled overtime.
Company may require applicant to pass reasonable tests—oral, written or practical—to determine his qualifications.
Must have a satisfactory work record (no more than one disciplinary occurrence in last three years).
Must meet the physical qualifications established for this position.
Must hold an OEPA Class I Distribution License or obtain one within the time frame specified in bargaining unit agreement.

Responsibilities

Utilizes tablet technology, email, and automated work order systems (Service Link and SAP Fiori) to review schedule and complete daily customer service orders.
Documents all relevant work and customer interaction within the notes. Advises supervisor of any required additional follow-up communications or actions.
Performs the necessary work required to maintain customers’ meters, meter vaults and electronic read devices.
Meets with customers and resolves inquiries regarding water service; provides sampling and information regarding water quality as requested. Refers customers to supervisors for specific inquiries.
Routinely performs the following: meter and RF installations, special reads for billing adjustments, meter repairs, emergency turn offs and turn ons, line locates, service line inspections, daily system chlorine sampling and main break/leak investigations.
Expertly meets internal and external customer requirements, communicates effectively as a representative of the company striving towards customer satisfaction.
Performs housekeeping duties as assigned.
As necessary, assists in all functions of the Distribution Department including after-hours work.
Responds to after-hour call outs for customer service and other Distribution Department work.
All other duties as assigned.