Field Service Representative - OH, IN, KY

3Si Security Systems•Cincinnati, OH

22h•Hybrid

About The Position

The Field Service Representative is the first line of contact to the end user for all 3Si products and will be responsible for installing, maintaining, servicing, and training customers on our products in financial branches, retail stores, and ATM cash machines. This role requires interacting with our customers, which includes employees in financial branches, retail stores, third party vendors, and corporate security managers. This role will cover all service-related activities in Kentucky / Ohio / Indiana.

Requirements

Associate degree in Electronics or related field
Minimum of 2 years of relative experience working in a field service role
Valid driver’s license and driving record that satisfies 3Si’s safety requirements
Pre-employment background check and drug screening

Nice To Haves

Experience working with digital CCTV systems: IP cameras, Network Video Recorders, IP networks is a plus

Responsibilities

Successfully interact with 3Si customers, bank and retail personnel.
Install, maintain, service and upgrade all products in a safe and professional manner.
Provide support for internal Sales and Customer Operations teams.
Respond promptly to service calls while ensuring meeting customer service level agreement requirements.
Manage the territory’s customer base and provide training to ensure the highest levels of customer confidence and satisfaction.
Efficiently manage time, territory, and inventory.
Perform all other duties and responsibilities as directed by the supervisor.