Field Service Representative (2nd Shift) (Box Truck Driver)
About The Position
Kreg Therapeutics is seeking a Field Service Representative to support hospital partners through delivery, setup, service, and pickup of rental medical equipment. The role combines driving, customer service, equipment handling, cleaning and disinfecting, and problem-solving in clinical environments. Training is provided on Kreg products and protocols. The Field Service Representative reports to the Operations Manager and local Supervisors and acts as a direct point of support for hospital partners. The position operates on a second-shift schedule: 2 p.m. to 11 p.m., Monday through Friday, plus either Saturday or Sunday, with one weekday off. Driving may range from 10 to 250 miles per day depending on assigned routes.
Requirements
- Valid driver's license.
- Ability to pass a pre-employment criminal background check and drug screening.
- Ability to lift up to 50 lbs. and safely handle large medical equipment using proper techniques and tools.
- Ability to work a second-shift schedule from 2 p.m. to 11 p.m., Monday through Friday, and either Saturday or Sunday, with one weekday off.
- Strong problem-solving, time-management, and communication skills.
- Comfort with technology, documentation, and communication.
- Ability to perform job functions involving standing, walking, bending, kneeling, stooping, and repeatedly stepping in and out of a truck.
Nice To Haves
- Experience in customer-facing or service-oriented roles is highly preferred.
Responsibilities
- Safely deliver, service, and pick up medical equipment at customer facilities.
- Operate a 28-foot box truck and follow company safe-driving standards.
- Communicate with Central Dispatch about routing and order updates.
- Serve as a professional, customer-focused contact at facilities and build positive relationships with hospital partners.
- Provide basic equipment training to on-site staff when needed.
- Troubleshoot route challenges and ensure service-level commitments are met.
- Prepare equipment for patient use by cleaning, disinfecting, inspecting, and testing it.
- Move, load, and maneuver specialty medical beds and equipment using provided tools and techniques.
- Learn to troubleshoot and perform minor repairs on Kreg Therapeutics products.
- Maintain company vehicles in clean, orderly condition.
- Clean and disinfect returned rental equipment according to company policies.
- Complete daily reporting accurately using email, mobile devices, and company software.
- Maintain professional communication with customers and dispatch.
- Complete orders within assigned timeframes.
- Perform other duties as assigned.
Benefits
- Comprehensive benefits package including medical, dental, vision, 401(k), and life insurance.
- Paid travel expenses.
- Vacation, personal, and sick time.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
