Field Service Representative

Inizio Engage • Los Angeles, CA

22h • Onsite

About The Position

Inizio Engage is building a nationwide team of Field Service Representatives dedicated to providing services to Inizio’s client. This is an excellent entry-level role in the healthcare and pharmaceutical industries. Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Their passionate, global workforce, comprising more than 7,000 experts across over 20 countries, leverages local expertise, diverse skills, data, science, and technology to deliver bespoke engagement solutions. The company's mission is to partner with clients to improve lives by helping healthcare professionals and patients get the medicines, knowledge, and support they need, reimagining how they engage with patients, payers, people, and providers to enhance treatment outcomes.

Requirements

• Minimum 2 years of relevant experience such as: Pharmaceutical Sales Experience, Medical/Medical Device Sales Experience, Professional Sales or Promotional Activity, Small Business Owner or other Entrepreneurial experience, Marketing, Customer Service or Account Management, Relevant Healthcare/Scientific roles (e.g., RN, Pharmacist, PT, OT)
• Must live within 25 miles of the border of the territory
• Willingness to travel
• Valid US driver’s license and a driving record in compliance with company standards

Nice To Haves

• Bachelor’s Degree preferred

Responsibilities

• Support ongoing brand initiatives including transition from retail to specialty pharmacy partners, broadening brand awareness by fulfilling basic office needs that reinforce product acquisition within healthcare settings.
• HCP engagement will involve probing, answering questions (e.g., where physician is currently sending scripts and why, potential benefits of a new approach, where to find supply)
• Maintain an expert understanding of the Product, access landscape, patient education, consumer education, and factors influencing the market environment.
• Understand and use only approved promotional materials to support marketing message.
• Maintain an in-depth and knowledge of related disease state and market dynamics, health information technology, care trends or other account-specific considerations that allow engagement in meaningful dialogue and adding value when calling on customers.
• Implement the strategic call plan to exceed goals for assigned geographies.
• Exhibit territory knowledge through customer analysis, including analyzing previous customer interactions and available data to maximize effectiveness of each call, and based on that information, tailoring a unique sales approach for each Target office.
• Collaborate with a range of colleagues to prioritize opportunities at a local level, across channels, and develop/implement the strategy for targeted accounts.
• Ensure that provider understands the benefits of utilizing the Specialty Pharmacy network at the local level to support patient access to care
• Employ interaction techniques, including pre-call planning, opening, presentation focus and productive questions, issue identification and call summary.
• Customize the delivery of sales messages to align with known customer needs.
• Share information on approved support resources.
• Complete all call reporting responsibilities following current procedures (based on scope of SOW).
• Balance needed study and certification time, during off-territory hours, required to learn medical, product and policy information, and to maintain supplies, equipment, and records.
• Prepare for and participate in all required field meetings and training classes at local or remote locations.
• Complete all required Compliance training within timelines set by client

Benefits

• Competitive compensation
• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions
• Employee discounts & exclusive promotions
• Recognition programs, contests, and company-wide awards
• Exceptional, collaborative culture
• Best Places to Work in BioPharma (2022, 2023, & 2025)
• Certified Great Place to Work (2022, 2023, 2024 & 2025)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed