Field Service Representative

Linamar Corporation•West Chicago, IL

7d•Remote

About The Position

The Field Service Representative is responsible for supporting customers in support of Skyjack products, providing technical assistance and training and improving overall responsiveness and knowledge for the customers.

Requirements

Minimum 3 years customer service experience.
Home office should be located in the center of region (preferred) with high-speed Internet access.
Proficient in Electrical and Hydraulic Repair with the ability to read schematics.
Motivated Self Starter.
Clean Driving Abstract.
Comfortable with Public Speaking in a classroom Environment.
Ability to work independently performing service and repair tasks as needed.
Possess strong system and hardware skills.
Ability to use communications software and possess above average computer skills including Microsoft Excel, Word, Office and PowerPoint.
Demonstrate motivation and continuous learning to update technical skills.

Nice To Haves

Aerial work platform industry experience strongly preferred but not essential.
Management Experience preferred but not required.
Bilingual – Spanish and English (preferred).
Valid Passport preferred.

Responsibilities

Provide technical assistance and training to customers in support of Skyjack products.
Provide appropriate training in customer service to improve overall responsiveness and knowledge.
Complete weekly reports in a timely manner.
Ability to read and understand a wide variety of manuals for set-up, calibration, operating, repair, maintenance, testing and quality.
Locate data in a variety of technical drawings.
Ability to understand electric and hydraulic circuits and schematics.
Ability to evaluate severity of equipment faults and anomalies considering all possible scenarios.
Ability to judge conditions of individual parts, devices and adequacy of repairs.
Judge suitability of parts, components, and modifications.
Ability to verbally discuss electric and hydraulic schematics.
Communicate effectively with customers to promote products, learn about equipment faults, and explain procedures, answer questions and address complaints.
Exchange diagnostic and troubleshooting information with appropriate department personnel.
Evaluate sets of data collected from trials and simulations to understand trouble shoot faults and equipment performance.
Schedule repair and maintenance tasks.
Travel will be required to assist customers.