Field Service Representative - 1 year Contract

Medtronic•Brampton, ON

4d•CA$55,120 - CA$68,900•Onsite

About The Position

Field Service Rep II provides technical support in the Field on a variety of equipment, including install, repair and testing. Responsibilities may include the following and other duties may be assigned. Installs, operates, maintains, repairs and modifies equipment. Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations. Analyzes and evaluates products and related performance. Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time. Installs, upgrades and removes products ensuring coordinative engineering field change. Maintains effective customer communications and relations. May provide onsite training of customer support personnel.

Requirements

Requires minimum of 2 years of relevant experience.
Requires high school diploma or equivalent (United States), vocational or technical education or certification (all other countries).
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

Nice To Haves

May provide guidance and assistance to new or entry level employees.

Responsibilities

Installs, operates, maintains, repairs and modifies equipment.
Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
Analyzes and evaluates products and related performance.
Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
Installs, upgrades and removes products ensuring coordinative engineering field change.
Maintains effective customer communications and relations.
May provide onsite training of customer support personnel.
Provides technical support in areas such as production, operations, maintenance, safety, testing, process improvement or product development.
Uses schematics, diagrams, written and verbal descriptions or defined plans to perform testing and troubleshooting on electronic or mechanical components, equipment or systems.
Gathers, maintains, formats, compiles, and manipulates technical data using established formulae and procedures, and performs detailed mathematical calculations.
May suggest and/or make improvements to optimize work processes.