Field Service Representative ( San Antonio)

Breg • San Antonio, TX

22h • $18 - $25 • Onsite

About The Position

Join Our Team and Keep Moving Forward with Breg! At Breg, we are dedicated to advancing orthopedic solutions that enhance the lives of patients and support healthcare professionals. As a leader in the orthopedic industry, we provide innovative products, consulting, technology, and services that help people move forward with confidence. We are currently seeking a Field Service Representative in the San Antonio, TX area to join our team. If you thrive in a dynamic environment where innovation and impact go hand in hand, this is the opportunity for you.

Requirements

• High school diploma or equivalent required.
• Minimum of 1 year of experience in a customer service, inventory, or supply chain role, or other related service-oriented work required.
• Computer proficient to include web browser/internet search, Microsoft (MS) Outlook, Word, Excel, and Teams Technical competence includes the ability to learn new software and systems.
• A passion for innovation and a commitment to Breg’s mission to Keep Moving Forward.

Nice To Haves

• Associate’s degree in Healthcare Administration, Logistics, Supply Chain Management, or a related field equivalent preferred.

Responsibilities

• Coordinates orthopedic bracing product logistics and replenishment, proactively maintaining inventory levels at assigned accounts and managing inventory transfers and reconciliation activities.
• Proactively reduces stagnant inventory by removing and processing expired, damaged, or unsellable products in accordance with company policy.
• Delivers comprehensive inventory management support to customers, including ordering and returning product, and providing ongoing communication and timely updates regarding estimated delivery.
• Supports order fulfillment activities and ensures all documentation is complete and accurate for each account.
• Ensures product displays, storage areas, and inventory spaces meet Breg’s merchandising, compliance, and operational standards.
• Provides onsite support for product recalls, audits, and/or field communication initiatives.
• Ensures all required inventory counts are completed on time and accurately, supporting inventory reconciliation and compliance efforts.
• Prepares, compiles, and submits insurance billing documentation in compliance with established internal standards and submission requirements, ensuring all documentation is complete, accurate, and submitted within required timelines.
• Reviews and works pending claims by retrieving required missing information from customers, identifying and escalating trends in documentation deficiencies, and utilizing systems such as PowerBI, Breg Vision, and the Breg Claims System (BCS) to support daily operations and improve billing outcomes.
• Adheres to all Breg policies, standard operating procedures (SOPs), and applicable healthcare regulations, including Health Insurance Portability and Accountability Act (HIPAA) and Food and Drug Administration (FDA) requirements.
• Collaborates with internal teams (e.g., Solution Team, Sales, Field Operations) to resolve account issues and enhance service efficiency.
• Prepares daily, weekly and monthly reports for management and account review, analyzing data for trends and identifying opportunities for process or performance improvement.
• Demonstrates a high level of professionalism, privacy, and accuracy in all interactions and activities.
• Responsible for behaving in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices. Responsible for being accountable and committed to demonstrating Breg’s cultural beliefs and achieving the key results of the company.
• Responsible for promoting Breg's culture within the organization using established tools such as storytelling, providing focused feedback, and recognition. The performance of the position is aligned with the culture of commitment and accountability, following the steps of: See it, Own it, Solve it, and Do it.

Benefits

• Medical, dental, vision, disability, and life insurance, effective the first of the month after hire.
• Paid Time Off (PTO) and company-paid holidays.
• Opportunities for professional advancement within a company that values your contributions.
• Commitment to Diversity & Inclusion: Breg is proud to be an Equal Employment Opportunity employer, fostering a diverse and inclusive workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED