Field Service Representative (Experienced or Senior)

Boeing•Dallas, TX

1d•Onsite

About The Position

The Boeing Company's Commercial Airplanes, Customer Support organization is seeking a Field Service Representative (FSR) (Experienced or Senior) to join their support team in Dallas, Texas, supporting Southwest Airlines. The role involves providing on-site and remote technical support and representation to Boeing airline customers globally. The candidate will initially attend onboarding in Seal Beach, CA, with further training in the U.S. or internationally. This position is suited for aviation maintenance & engineering professionals looking for career advancement and new challenges within the aviation industry. The FSR must be adaptable to diverse cultural environments and comfortable working in fast-paced settings with prompt responses to ad-hoc customer requests. Strong communication skills and the ability to work both independently and collaboratively with minimal supervision are essential.

Requirements

Bachelors of Science Degree in engineering, engineering technology and/or an FAA Airframe & Powerplant license (or equivalent certification or military experience/training).
5+ years of experience in the aviation industry.
Recent, preferably in-depth experience with Boeing models in maintenance or technical engineering roles.
Strong technical and interpersonal skills with excellent verbal and written communication.
Ability to identify operational issues and provide research-based guidance.
Proven capability to prioritize and manage workload independently.
Ability to work collaboratively with Boeing executives and customers.
Willingness to travel domestically or international for training or short-term customer support needs.
Flexibility to work long hours, including evenings and weekends as needed.
Demonstrated capacity to lead and work effectively in diverse global teams.
Prepared to lead technical projects with airline customers.
Must be willing to work onsite in Dallas, TX.
Must be able to obtain a work visa, depending on requirements of the country.
Requires ability to pass security background checks necessary for airport and customer badging.
Candidate must be able to meet the cultural requirements of the country, as applicable.
Must meet U.S. export control compliance requirements (U.S. Person).

Nice To Haves

More than 10 years of experience in the aviation industry, including commercial airline technical operations.
Experience with customer support.
Demonstrated cultural awareness and emotional intelligence, with the ability to adapt and effectively conduct business across diverse countries, cultures, languages, and airline environments.
Ability to identify and troubleshoot technical issues on aircraft.
Experience working under pressure in fast-paced environments with strict deadlines.
Experience interacting with all levels of airline management on technical and operational issues.
Demonstrated leadership and project management skills.
Multilingual skills.

Responsibilities

Provide multi-disciplinary technical expertise (airframe, avionics, structures) and operational guidance to customers.
Build and maintain strong customer relationships, initiating corrective actions to ensure satisfaction.
Uphold and promote Boeing’s safety standards and first-time quality culture.
Develop and coordinate airline support strategies with senior leaders.
Review maintenance, engineering, flight operations, and performance data; conduct root cause analysis.
Interpret and communicate technical support data; provide on-the-job training; act as liaison between Boeing and customer personnel.
Support aircraft Entry-Into-Service (EIS) plans, including training and assistance with maintenance, troubleshooting, fault rectification, and deferring Minimum Equipment List (MEL) items.
Collaborate with internal teams, suppliers, and Sales to identify opportunities.
Monitor fleet status, respond to customer requests, and resolve technical and operational issues.
Serve as a customer advocate, maintaining a positive attitude in crisis situations.
Work independently with minimal supervision.
Be willing to work flexible hours, including being on-call 24/7 for emergent issues and managing Aircraft-On-Ground (AOG) situations.
Follow up with customers to ensure solutions are effective and satisfactory.